Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cheyenne Joachim

San Antonio,Texas

Summary

Dedicated and compassionate medical customer service professional with 3 years of experience. Proficient in handling patient inquiries, navigating complex healthcare systems, and providing empathetic support. Known for exceptional communication skills, ensuring seamless interactions and patient satisfaction in various medical settings.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Medical Customer Service Representative

QTC Medical Services
01.2023 - 07.2023
  • Validation of accuracy of medical codes
  • Assess eligibility status of claims
  • Evaluate authorizations provided in claim submissions for accuracy
  • Research and navigate documents in the database to process claims, ensuring compliance.
  • Met productivity goals
  • Utilize multiple computer applications during phone calls with active/retired military.
  • Managed 200+ cases per day within the portal system

Medical Records Expeditor

QTC Medical Services
09.2021 - 01.2022
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Scanned medical records in digital format for easy retrieval and accessibility.
  • Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
  • Maintained patient records systems by archiving, scanning and indexing important documents and files.
  • Maintained patient confidence by keeping patient records information confidential.
  • Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
  • Analyzed complex medical records to identify discrepancies in accuracy and completeness.

Medical Assistant

Texas MedClinic
11.2020 - 08.2021
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Obtained the client's medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing, and scanning documents.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Administer injections, medications , and perform routine laboratory tests under supervision.
  • Manage patient scheduling, and ensure accurate documentation in electronic health records (EHR).

Education

Nursing -

Galen College of Nursing
Louisville, KY
05.2027

Associate of Arts - Business Administration

Northeast Lakeview College
Universal City, TX
05.2025

Skills

  • Knowledge of CPT/ICD-10 codes
  • Account Reconciliation
  • Payment Collection
  • Bookkeeping Support
  • Working knowledge of Microsoft Office Suite including Word, Excel, Access, and Outlook
  • Attention to detail, self-motivated, proactive, and ability to work independently with high degree of initiative
  • Strong time management, organizational skills, initiative, professional demeanor, and positive attitude
  • Experience with medical insurance and terminology
  • Excellence in navigating multiple computer applications through the use of short-cut keys

Certification

  • CCCO - Credit and Collection Compliance Officer
  • Medical Assistant -CCMA
  • HIPPA

Timeline

Medical Customer Service Representative

QTC Medical Services
01.2023 - 07.2023

Medical Records Expeditor

QTC Medical Services
09.2021 - 01.2022

Medical Assistant

Texas MedClinic
11.2020 - 08.2021

Nursing -

Galen College of Nursing

Associate of Arts - Business Administration

Northeast Lakeview College

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Cheyenne Joachim