Cheyenne Rael
Albuquerque
Summary
Results-driven Medical Receptionist Lead and Medical Records Specialist with a strong background in fast-paced clinical environments. Skilled in Practice Fusion, Tebra, and MedInformatix, with a focus on patient scheduling, insurance verification, and claims processing. Proven track record in staff training and improving operational efficiency while maintaining high standards of patient care. Actively pursuing a degree in Health Services Management to further enhance leadership capabilities in healthcare.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Receptionist Lead & Medical Records Specialist
Bosque Women’s Care
Albuquerque
02.2025 - Current
- Leads and mentors front desk staff, fostering teamwork and efficiency in daily operations.
- Provides high-quality customer service by addressing patient needs with professionalism and empathy.
- Manages multi-line phone systems, scheduling, and patient check-in/check-out with precision.
- Oversees insurance verification through online portals, ensuring accurate billing and smooth patient flow.
- Proficient in EMR systems, including Practice Fusion and Tebra, maintaining accurate and confidential records.
- Coordinates new patient referrals, medical records requests, and cross-department communication.
- Assists with interviewing, onboarding, and training of new team members to ensure smooth integration.
Customer Service Medical Scheduler
X-Ray Associates Of New Mexico
Albuquerque
03.2024 - 03.2025
- Answer incoming calls and forward caller to appropriate area; schedule patients for various imaging procedures and locations by telephone; ask all pertinent information to ensure appointment is scheduled correctly, including the location of previous films and location of where patient is scheduled; review necessary preps with patient; input patient demographics, billing instructions, and exam properties into RIS.
- Review incoming faxes, compare/match requisition to scheduled exam, scan documents and verify clarity of scanned documents; fax reports to physicians; transfer calls as needed.
- Create Pending exams from the faxes. And attach fax to the pending exam to be worked from the ARV.
- Screening Paperwork: Obtain prior approval from insurance companies and referring physicians office; ensuring all pertinent information is obtained before the patient's exam date.
Customer Service Representative for Construction Company / Service Coordinator / Junior Administrative Assistant
Axiom/Xmplar Inc
Albuquerque
11.2021 - 07.2023
- Data Entry (IME, Lead perfection, Enabled Plus systems)
- Peer Mediation
- Softphone software
- Google Sheets and Docs, Microsoft programs, Key Performance Indicators (KPI’S) tracking, product knowledge
- Scheduling and setting service appointments and tasks
- Warranty knowledge
- Called local show companies in various states to book shows compiled in a spreadsheet and entered home shows into the CRM system
- Worked directly under the marketing team
- Operations Management
- Employee Supervision
- Responsible for providing client retention support by providing excellent conflict resolution, and by providing business financial solutions.
- Work from home setting experience as well as in office and warehouse
- Trained, developed and onboarded new staff members.
Customer Service Representative for Small Businesses
Bank of America
Rio Rancho
02.2020 - 09.2021
- Exceptional Customer Service
- Responsible for providing client retention support by providing excellent conflict resolution, and by providing business financial solutions.
- Work from home setting experience
- Experience scheduling and setting appointments
- Extensive outbound calling and working with business accounts and construction
- Assisted small businesses with account transactions, check orders, transfers, and payroll, in a call center and from home.
- Acquire, develop, and maintain new account relationships with small business customers.
Mental Health Biller
Family Workshop
Albuquerque
02.2019 - 03.2020
- Exceptional Customer Service
- Mental Health Billing
- Handled Insurance Claims
- Auditing
- Budgeting/Record Keeping
Caregiver
Conduent (Mi Via)
Albuquerque
08.2018 - 02.2019
- Health promotion and maintenance
- Medication Management
- Creating a safe, effective environment
- Motivating others
- Legal compliance
- Bedside manner
- Medical teamwork
- Promoting mental health
- Pain management
- Listening, analyzing information, and focusing on quality
- Physical ability to reach with hands and arms; climb, balance, stoop, kneel, crouch, or crawl; and lift up to 50 lbs. while avoiding potential injury from transferring, repositioning, or lifting residents
- Light housekeeping
- Transportation
Caregiver
Granny’s House LLC
Marysville
09.2015 - 02.2017
- Health promotion and maintenance
- Medication Management
- Creating a safe, effective environment
- Motivating others
- Legal compliance
- Bedside manner
- Medical teamwork
- Promoting mental health
- Pain management
- Listening, analyzing information, and focusing on quality
- Physical ability to reach with hands and arms; climb, balance, stoop, kneel, crouch, or crawl; and lift up to 50 lbs. while avoiding potential injury from transferring, repositioning, or lifting residents
- Light housekeeping
- Transportation
Education
Associate of Applied Science - Health Management Services
CNM College
Albuquerque, NM09-2026
MEDICAL OFFICE ASSISTING DIPLOMA -
MTI College
Sacramento, CA01.2014
High School Diploma -
Barstow High School
Barstow, CA01.2013
Skills
- Customer service excellence
- Mental health billing
- Operations management
- Employee supervision
- Conflict resolution
- Financial solutions
- Remote work proficiency
- Appointment scheduling
- Training and development
- Budget management
- Record keeping
- Peer mediation
- Insurance claims processing
- Auditing expertise
- Outbound communication
- Business account management
- Construction knowledge
- Transaction handling
- Order processing
- Payroll administration
- Data entry skills
- Microsoft Office proficiency
- Adobe software use
- Oracle systems knowledge
- 10-key proficiency
- Google Sheets expertise
- Phone system operation
- Medisoft experience
- Anvicare Clearing House familiarity
- Android OS usage
- iOS usage
- Blackberry OS knowledge
- Proprietary OS understanding
- Microsoft Drives usage
- Google Drives usage
- Tebra software experience
- Practice Fusion familiarity
- Medinformatix knowledge
- Availity platform use
Certification
- CPR/First Aid Certified
- 40 Hour RBT Training Certificate
- RBT Initial Competency Certificate
References
References and Supporting Documentation Furnished Upon Request
Timeline
Medical Receptionist Lead & Medical Records Specialist
Bosque Women’s Care
02.2025 - Current
Customer Service Medical Scheduler
X-Ray Associates Of New Mexico
03.2024 - 03.2025
Customer Service Representative for Construction Company / Service Coordinator / Junior Administrative Assistant
Axiom/Xmplar Inc
11.2021 - 07.2023
Customer Service Representative for Small Businesses
Bank of America
02.2020 - 09.2021
Mental Health Biller
Family Workshop
02.2019 - 03.2020
Caregiver
Conduent (Mi Via)
08.2018 - 02.2019
Caregiver
Granny’s House LLC
09.2015 - 02.2017
Associate of Applied Science - Health Management Services
CNM College
MEDICAL OFFICE ASSISTING DIPLOMA -
MTI College
High School Diploma -
Barstow High School