CHEYENNE REYNOLDS
Denver,CO
Summary
Customer Service Representative for Connect for Health Member Services. Knowledgeable and dedicated customer service professional with extensive experience in Health Insurance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Connect for Health Colorado, Colorado Insurance Marketplace
Denver, CO
07.2019 - 06.2022
- For Member Services Unit
- Managed 25-50 inbound customer service calls daily
- Assisted Members with updating Health First Colorado cases using Colorado Benefits Management System
- Processed daily verifications for both Health First Colorado Health (Medicaid) and Connect for Health applications.
- Provided primary customer support to internal and external customers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Cross-trained and backed up other departments
American Income Life
Aurora, CO
10.2018 - 02.2019
- Licensed Life Insurance Agency
- Licensed Life Insurance Agent for 15 states
- Assisted Union employees with Life/Accidental Death Insurance and enrollment into free Union benefits
- Provided advise for retirement savings.
Billing Specialist
Physician Auditing and Billing, Insurance
Greenville, TX
06.2017 - 06.2018
- Insurance billing for 7 medical practices
- Filed claims to insurance companies, verified insurance payments for medical claims, created patient invoices and provided Explanation of Benefits letters
- Processed patient payments and provided general customer service.
Specialized Construction Contractor, Office Manager
STG Specialty Services
Englewood, CO
06.2015 - 08.2017
- Handling day to day operations, ordering supplies, payroll, scheduling employees to job sites
- Assisted in typing bids for construction jobs, billing and collecting payment
- Researched and secured vendors and material.
Assistant Teacher
Primrose Child Care, Childcare
Highlands Ranch, CO
09.2014 - 02.2015
- Providing a safe and clean environment for children, teaching curriculum by maintain strict schedule to 4-year old’s, aiding office personnel.
Education
High School Diploma -
Highlands Ranch High School
Highlands Ranch, CO2013
Skills
- Building Customer Trust and Loyalty
- Calm and Professional Under Pressure
- Call Documentation
- Data Entry and Maintenance
- Customer Data Confidentiality
- Upbeat and Positive Personality
- Customer Account Management
- Efficient and Detail-Oriented
- Understanding Customer Needs
- Critical Thinking
Certification
Microsoft Office
CBMS Certified
CPR Certified
Timeline
Customer Service Representative
Connect for Health Colorado, Colorado Insurance Marketplace
07.2019 - 06.2022
American Income Life
10.2018 - 02.2019
Billing Specialist
Physician Auditing and Billing, Insurance
06.2017 - 06.2018
Specialized Construction Contractor, Office Manager
STG Specialty Services
06.2015 - 08.2017
Assistant Teacher
Primrose Child Care, Childcare
09.2014 - 02.2015
High School Diploma -
Highlands Ranch High School
Microsoft Office
CBMS Certified
CPR Certified
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