Cheyenne Rios-Perez
Moore,TX
Summary
Experienced nursing professional providing quality care to patients in variety of medical settings. Delivers excellent communication and task prioritization skills for effective patient care coordination. Proven ability to stay organized and prioritize tasks in fast-paced environment. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Hospice Certified Nursing Assistant
All Seasons Hospice
05.2024 - Current
- Provided end-of-life care for patients while respecting their dignity and personal wishes, allowing them to pass comfortably.
- Prevented bedsores and other complications by regularly repositioning patients and maintaining proper hygiene practices.
- Assisted patients with activities of daily living such as bathing, dressing, grooming, and feeding while preserving their autonomy whenever possible.
- Recognized individual cultural, religious, and spiritual beliefs when delivering care, creating a respectful and inclusive environment for patients and families.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Personal Assistant
Robert Waggner
01.2023 - 01.2024
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Coordinated events and functions with attention to detail ensuring successful execution.
- Used discretion when handling confidential information.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Accomplished project deadlines by assisting with task completion whenever required.
- Monitored expenses closely, maintaining an organized filing system for easy access to financial records.
- Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
Home Health Aide
Veterans Directive Care Program
01.2022 - 10.2023
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Followed nutritional plans to prepare optimal meals.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
- Educated family members on proper caregiving techniques in order to provide seamless continuity of care between shifts or visits.
- Utilized effective communication skills when interacting with diverse populations including non-English speakers or individuals with cognitive impairments.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Safeguarded patient privacy by strictly adhering to HIPAA regulations during all stages of the auditing process.
- Maintained up-to-date knowledge on changes in healthcare regulations, adapting auditing processes accordingly to ensure continued compliance.
- Participated in periodic internal and external audits, showcasing the organization''s commitment to maintaining high-quality healthcare services.
- Set appointments with salespeople and potential customers.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
- Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
- Answered phone calls and answered questions from potential customers.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Screened potential customers to determine interest and requirements for products and services of company.
- Utilized CRM system to track and manage leads, keeping appointments organized.
- Acted as first point of contact and set appointments for prospective clients.
Registered Dental Assistant Extern
Tots To Teens Pediatric Dentistry
08.2013 - 10.2013
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Updated patient records regularly after each appointment or procedure to ensure accurate documentation.
- Managed front desk duties, including greeting patients, handling phone calls, and maintaining communication between staff members.
- Set appointments with patients and potential customers.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
- Answered phone calls and answered questions from potential customers.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
Education
Certification - Nursing Assistance
West Ave Nursing Academy
09.2022
Associate of Applied Science - Dental Assisting
Concorde Career College - Aurora
San Antonio, TX10.2013
High School Diploma -
Natalia High School
Natalia, TX06.2012
Skills
- Vital signs monitoring
- Adaptable to change
- Professional boundaries
- Medical Documentation
- Feeding Assistance
- Continuing education
- Recording vital signs
- Electronic Charting
- Multitasking Abilities
- Reliability
- Problem-Solving
- Attention to Detail
- Script Memorization
- Telephone Etiquette
- Positive Attitude
- High-volume call environments
- Computer Skills
- Setting appointments
- Phone etiquette expert
- Data Verification
- Script Reading
- Scheduling appointments
- Empathy and patience
- Outbound Calling
- Appointment Plus software knowledge
- Follow-up skills
- Data entry
Certification
- BLS - Basic Life Support
- CNA - Certified Nursing Assistant
- RDA - Registered Dental Assistant
Timeline
Hospice Certified Nursing Assistant
All Seasons Hospice
05.2024 - Current
Personal Assistant
Robert Waggner
01.2023 - 01.2024
Home Health Aide
Veterans Directive Care Program
01.2022 - 10.2023
Registered Dental Assistant Extern
Tots To Teens Pediatric Dentistry
08.2013 - 10.2013
Certification - Nursing Assistance
West Ave Nursing Academy
Associate of Applied Science - Dental Assisting
Concorde Career College - Aurora
High School Diploma -
Natalia High School
- BLS - Basic Life Support
- CNA - Certified Nursing Assistant
- RDA - Registered Dental Assistant
Similar Profiles
Teresa CunninghamTeresa Cunningham
Hospice Nurse at All Seasons HospiceHospice Nurse at All Seasons Hospice
Mary Beth F. SalwierzMary Beth F. Salwierz
Hospice Staff Registered Nurse at AccentCare Hospice Formerly Seasons HospiceHospice Staff Registered Nurse at AccentCare Hospice Formerly Seasons Hospice
Kathy GarardKathy Garard
Music Therapist at Seasons HospiceMusic Therapist at Seasons Hospice