Cheyenne Rivera
Amelia Court House,VA
Summary
Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Deposit Operations Specialist
New Horizon Bank
04.2024 - Current
- Provided backup to other deposit operations specialists.
- Handled ATM service maintenance and disputes.
- Processed foreign items and returned mail.
- Processed account maintenance requests and checked for alignment with bank policy.
- Collaborated with cross-functional teams to improve overall banking services and customer satisfaction.
- Enhanced deposit operations efficiency by streamlining processes and implementing new software tools.
- Assisted in the development and implementation of policies and procedures related to deposit products, ensuring compliance with regulatory requirements.
- Participated in internal audits conducted by the bank''s audit department or external regulators, providing necessary documentation and addressing any concerns raised during the review process.
- Assisted customers with banking needs and inquiries.
- Executed wire transfers, stop payments and account transfers.
Customer Service Associate
New Horizon Bank, N.A.
02.2023 - 04.2024
- Providing customer service to a range of customers, processing loan payments and deposits, opening accounts
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Streamlined customer service processes to reduce wait times and improve service quality.
Assistant Customer Service Manager
Publix
03.2021 - 11.2022
- Maintaining a clean department, assisting customers with various situations, helping with onboarding and making schedules for multiple associates, running payroll for 6 departments
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.
- Collaborated with fellow managers to identify areas of improvement for overall customer service operations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Reduced employee turnover by fostering a positive, supportive atmosphere that encouraged professional growth and increased job satisfaction.
- Promoted brand loyalty by offering personalized assistance tailored to individual needs during each interaction with customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Cashier/Customer Service Staff
Publix
02.2019 - 03.2021
- Responsible for handling many different transactions, answering the phone, helping with the cash office and ensuring all customers were helped efficiently.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
Amelia County High School
05.2019
Skills
- Ability to meet deadlines
- Ability to work independently
- Strong organizational skills
- Efficient Workflow Management
- In-depth knowledge of banking regulations
- Microsoft PowerPoint, Excel, and Word
- Ability to multitask efficiently
- Customer Service
- Time Management
Certification
- Microsoft Word
- CPR/First Aid
- Food Handler Certification
Additional Information
Microsoft Word and PowerPoint certified
Timeline
Deposit Operations Specialist
New Horizon Bank
04.2024 - Current
Customer Service Associate
New Horizon Bank, N.A.
02.2023 - 04.2024
Assistant Customer Service Manager
Publix
03.2021 - 11.2022
Cashier/Customer Service Staff
Publix
02.2019 - 03.2021
Amelia County High School
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