Cheyenne Rodriguez-Greene

• Support completion of Task Order Request (ToR) matrix and research activities.
• Conduct research on private sector best business practices and literature.
• Conduct research of government literature on the ToR requirements
• Attend meetings and interviews to understand the context for research questions.
• Using the ToR questions, create a matrix of answers from interviews and the literature review, noting different points of view.
• Conduct analysis to determine if there is consensus and document accordingly.
• Serve as a liaison to the Pentagon library and leverage their staff for DBB research needs as necessary.
• Create and document repeatable research processes to keep DBB staff and members abreast of relevant Congressional testimony, news articles, and/or events that may be important or of interest
• Lead adoption and teach staff new research methods, including ADVANA, the Department’s executive analytics data platform.
• Curate weekly/bi-weekly all DBB reads that include relevant news articles and DoD-related legislative updates for Designated Federal Officer approval to all members and staff.
• Provide Board meeting support by ensuYou You You You re all DBB board meeting slides are well researched, properly sourced with factual data, clearly written, correctly formatted per DBB guidelines, and grammatically correct.
• Provide record compliance and other record lifecycle material applicable to existing Federal record policy and legislation, in accordance with the DoD Administrative Instruction 15 and other federal record requirements such as DoD, General Services Administration (GSA), and National Archives and Records Administration (NARA).
• Gathered, documented, and modeled data to assess business trends.
• Produced detailed and relevant reports for use in making business decisions.
• Evaluated current processes to develop improvement plans.
• Gathered, documented, and modeled data to assess business trends.
• Recommended department operational improvements based on tracking and analysis of the collected data.
• Coached business leaders on IT infrastructure, Civilian Talent Management, and Internal Operations.

• Initiate personnel security investigations with OPM that include fingerprint checks and reviewing departmental employees and contractors, including OPM and FBI checks through E-Quip.
• Maintain and processing of Security Information Files including new hire intake, modifications, periodic re-investigations, fitness/suitability, and reciprocity cases.
• Obtain information and available investigations from CVS when evidence of a prior security investigation exists and can be used to save the model agency money.
• Assist with improvements of Personnel Security Enterprise System (PSES) system operation, assorted group, and independent projects, and the transition to virtual document submission to maintain operation throughout the pandemic.
• Evaluating applicant suitability, when appropriate, and providing approving officials recommendations based on analysis of available information in relation to suitability standards published by the Department, the Office of Personnel Management, or another appropriate agency.
• Assist with weekly reports based on the cases submitted to DCSA, as well as completed by specialists.
• Complete research and presentations on current issues that can affect the security process for different satellite offices.

• Perform audits and reviews for 150+ technicians, analyze data, deliverables, and documentation, recommend and lead remediation efforts when needed.
• Present formal and informal oral and written Quality and Service Delivery status briefings to government and corporate managers and other stakeholders as required.
• Coordinate with the Information Technology Teams and Engineers to ensure all requirements and deliverables are met to customer specifications.
• Prepare a monthly and weekly metrics report for upper management’s review addressing the number of tasks assigned and the time it takes to complete.
• Use agile scrum and waterfall methodologies for project development.
• Evaluate escalation processes to ensure critical dates are met for day-to-day assignments, expedites, and projects.
• Prepare management with weekly and monthly project status reports and analysis.
• Handle follow-up calls with customers about resolving open or unsatisfied tickets.
• Fulfill asset management and provisioning paperwork and reporting needs.

Technical Document/Report Responsibilities

• Coordinate with leadership to create new employee training documentation and timeline.
• Establish new Standard of Operations (SOP’s) QA and agency’s being serviced.
• Write SharePoint documentation to inform employees of new processes and receive feedback.
• Draft knowledge articles detailing processes for handling service center requests and issues.
• Generate reports for federal team leads that highlight call quality and customer service.
• Completed a combination of qualitative and quantitative research methods to find any patterns of repeated issues with technology devices and help desk specialists.
• Research findings are then reported to team leads for new and ongoing issues.
• Fixed identified issues to improve workflows.
• Created and achieved product quality objectives and met product specifications.
• Adhered to standardized software quality assurance best practices, policies, and processes.
• Examined events in application log management and monitoring tool to identify root causes for failures.
• Developed reports and materials for key stakeholders related to quality goals, progress, and challenges.
• Created and gained project approval on project test plans.
• Supported the company in maintaining a work environment focused on quality, communication, collaboration, integration, and teamwork.
• Assisted teammates in developing skills necessary to grasp.
• application concepts and tool suite.

Training Coordinator

• Train new employees on the Remedy ticketing system and organizational process.
• Review log of all users’ incidents and service requests as well as resolutions.
• Train new employees on in-processing procedures through Active Directory and Remedy.