Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cheyenne Rosenthal

Waseca,MN

Summary

Energetic and outgoing professional with diverse experience in retail, medical fields, auto parts industry, and restaurants. Started at Walmart at age 16, managing cash registers where my customer service career first started, while juggling school, band, choir, sports, and family farm duties. Transitioned to roles in the medical field working with patients with disabilities before becoming a stay-at-home mom than earning my GED. I am equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. I am pursuing a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.


Overview

7
7
years of professional experience

Work History

Stay At Home Mom

Self-Employed
Waseca, Minnesota
11.2020 - Current
  • Manage household expenses, creating detailed, effective budgets.
  • Support multiple competing needs, schedules, and priorities, overseeing needs and tasks of multiple individuals to maintain optimal outcomes.
  • Create and coordinate a detailed calendar of activities and events, including academic deadlines, travel, and appointments/meetings.
  • Build engaged relationships with healthcare professionals, academic administrators, and program leaders to ensure alignment with all needs.
  • Navigate complex interpersonal challenges, mediating issues to build vital communication and issue resolution skills.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Bus Cleaner/Mechanic Assistant

Lenz Bus Company
Waseca, Minnesota
11.2023 - 09.2024
  • Maintained cleanliness and functionality of buses through thorough cleaning and inspections.
  • Implemented efficient cleaning protocols to enhance bus appearance and hygiene for passengers.
  • Collaborated with team members to streamline maintenance processes and reduce downtime.
  • Developed strong relationships with colleagues to foster a positive work environment.
  • Disposed of trash and recyclable materials in the appropriate containers, resulting in a cleaner and more organized facility.
  • Inspected the buses after each shift to ensure all safety regulations were met.
  • Ensured the bus was clean and in good working order after each use.
  • Ensured compliance with company policies and local regulations regarding vehicle hygiene standards through diligent attention to detail in every task performed.
  • Streamlined cleaning processes by using appropriate tools and equipment for various surfaces and materials within buses.
  • Eliminated unpleasant odors through regular application of deodorizing agents in high-contact spaces such as seats, handrails, and windowsills.
  • Completed deep-cleaning projects on buses during scheduled maintenance periods to ensure optimal sanitation.
  • Promoted a positive work environment by sharing best practices and assisting fellow team members in completing tasks when needed.
  • Checked quality of work by thoroughly inspecting interior and exterior for additional cleaning requirements.
  • Utilized high-pressure washers to clean vehicles and equipment.
  • Performed detailed vacuuming of interior and exterior of vehicles and equipment.
  • Removed dirt and debris from vehicle and equipment interiors.
  • Followed safety guidelines for cleaning vehicles and equipment.
  • Inspected vehicles and equipment for visible damage.
  • Organized vehicle and equipment storage spaces, removing trash and wiping down surfaces.
  • Helped body specialist with paint prep by sanding, grinding, and taping vehicles.
  • Assisted lead mechanic in completing complex repair projects for improved satisfaction.

Delivery Driver

O'Reilly's Auto Parts
Waseca, Minnesota
04.2020 - 11.2020

• Maintained accurate records of delivery details such as invoices and proof of delivery.

• Managed package delivery routes and adjusted as needed to ensure on-time delivery.

• Coordinated the delivery of goods to various customers, ensuring on-time delivery with minimal delays.

• Completed on-time deliveries by choosing best and most efficient routes.

• Improved customer satisfaction by ensuring timely and accurate deliveries of products.

• Operated vehicle safely in highly congested areas with no traffic violations.

• Completed rush deliveries on tight timetables to satisfy customer needs.

• Maintained upbeat, positive attitude in busy, customer-focused environment.

• Loaded truck and properly secured items to prevent damage for deliveries.

• Worked scheduled hours as required and took on available shifts during holidays and busy periods.

• Managed customer inquiries and complaints in polite and professional manner.

• Verified accuracy of all deliveries against order forms.

• Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.

• Maintained strong relationships with clients through proactive communication and personalized service.

• Expedited deliveries to meet customer deadlines and requirements.

• Communicated with dispatchers to stay informed of changes to routes and delivery schedules.

• Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.

• Inspected and maintained delivery vehicles regularly to keep in safe working order.

• Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.

• Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely. • Kept detailed mileage and fuel reports to track overall fuel costs.

• Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.

• Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.

• Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.

• Maintained clean and safe vehicle, contributing to positive image of company.

• Assisted with loading and unloading of goods to prevent delays and ensure timely deliveries.

• Supported positive customer experience by resolving delivery issues promptly and effectively.

• Reduced delivery times by optimizing route planning, demonstrating efficiency in daily operations.

• Enhanced customer trust by providing courteous and professional service during deliveries.

• Achieved record of zero accidents through adherence to traffic laws and safety protocols.

• Demonstrated flexibility by covering additional routes as needed, supporting team workload balance.

• Strengthened company reputation through polite and friendly interactions with customers during deliveries.

• Supported operational efficiency by accurately completing delivery paperwork and timely reporting.

• Fostered strong relationships with customers, leading to increased loyalty and repeat business.

• Ensured timely and accurate delivery of packages to customer locations, enhancing overall satisfaction with service.

• Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.

• Improved delivery accuracy by diligently checking orders before departure.

• Documented mileage, deliveries, pickups, customer issues and damages.

• Fostered positive working relationships with regular customers. • Minimized company liability and risks to loads by obeying traffic laws. • Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.

• Kept detailed records of deliveries and money received from customers.

• Complied with driving rules as well as company policies and procedures regarding safe vehicle operations

  • Operated light trucks to deliver loads as far as 20 miles from home location.

Residential Instructor

Elm Homes
Waseca, MN
09.2019 - 02.2020
  • Cared for patients who had disabilities bathe, dress.
  • Helped the patients with everyday duties within theirs homes that they could not do on their own.
  • Gave and monitored these patients their medications throughout the day as they could not do it on their own, and document the times, and the dosages that they got.
  • I would schedule patients meetings and appointments for them.
  • I would call in the patients prescriptions for them to have them refilled so they would not have to worry about them running out.
  • Enhanced resident satisfaction by implementing personalized care plans and addressing individual needs.
  • Provided emotional support for residents experiencing personal challenges or adjusting to new circumstances.
  • Maintained detailed records of residents' progress, allowing for accurate evaluation and adjustment of care plans as needed.
  • Contributed to ongoing staff training programs, enhancing overall team competence in providing quality residential instruction services.
  • Empowered residents by guiding them towards achieving personal goals while respecting their autonomy.
  • Implemented behavior management strategies when necessary promoting a positive living atmosphere for all residents involved.
  • Facilitated socialization among residents through group events and activities, building a sense of community within the residence.
  • Developed strong relationships with residents by practicing active listening techniques and displaying empathy during interactions.
  • Promoted a safe and nurturing environment by maintaining clean living spaces and monitoring health conditions.
  • Managed daily schedules for residents, ensuring timely completion of necessary tasks and appointments.
  • Adapted teaching methods based on individual learning styles, maximizing comprehension and retention of information among residents.

CNA

Janesville Nursing Home
11.2017 - 08.2018
  • Enhanced patient comfort by providing compassionate and attentive care during daily activities.
  • Utilized time management strategies effectively prioritizing tasks, ensuring prompt completion of all responsibilities during each shift.
  • Demonstrated professionalism through adherence to ethical guidelines, maintaining strict confidentiality concerning all sensitive patient information.
  • Maintained a clean and organized environment for patients, performing regular housekeeping tasks to ensure hygiene standards were met.
  • Increased patient satisfaction through effective listening skills and empathetic responses during interactions.
  • Improved patient mobility by supporting ambulation exercises and transfers using proper techniques.
  • Strengthened communication between healthcare teams by effectively sharing information regarding patient progress and needs.
  • Developed strong rapport with patients and families, addressing concerns and offering emotional support when needed.
  • Ensured accurate documentation of all care provided, adhering to facility policies regarding electronic health records and medical charting.
  • Facilitated mealtime assistance for patients requiring help with feeding or dietary restrictions while ensuring that nutritional needs were met.
  • Expanded cultural competence by accommodating diverse backgrounds and preferences amongst both colleagues and patients.
  • Fostered a positive and supportive work environment by actively participating in team-building activities and maintaining open lines of communication with colleagues.
  • Contributed to efficient team operations by consistently being punctual, organized, and prepared for each shift.
  • Collaborated closely with nursing staff to provide seamless continuity of care throughout each shift changeover period.
  • Promoted patient safety through diligent monitoring and reporting of any changes in condition or concerns.
  • Documented patient information and care activities in electronic health record.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Changed linens in rooms, keeping spaces fresh and clean for patients health and satisfaction.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Transported patients between rooms.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Supported needs of 25+ residents under long-term care.

Education

GED -

Minnesota Department Of Education
Minnesota
03-2025

Skills

  • Proficiency In Communication, Written, and Verbal
  • Proficiency In Microsoft Office, Tools, Excel, Word Formatting, and Editing
  • 8 Years In Customer Service
  • Organizational Skills With Time Management, and Tasks, and Planning
  • Self-Driven Approach
  • Efficient, Fast Learner
  • 50 WPM With 98% Accuracy
  • Strong Stress Management
  • Proficient Computer Applications
  • Effective Team Collaboration
  • Friendly, Positive Attitude, Flexible, Adaptable
  • Effective Conflict Resolution

Languages

English

Timeline

Bus Cleaner/Mechanic Assistant

Lenz Bus Company
11.2023 - 09.2024

Stay At Home Mom

Self-Employed
11.2020 - Current

Delivery Driver

O'Reilly's Auto Parts
04.2020 - 11.2020

Residential Instructor

Elm Homes
09.2019 - 02.2020

CNA

Janesville Nursing Home
11.2017 - 08.2018

GED -

Minnesota Department Of Education
Cheyenne Rosenthal