Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Teacher
Cheyenne Russell

Cheyenne Russell

Warranty Administrator
Carthage,NC

Summary

Detail-oriented Warranty Administrator with a well-coordinated and proactive approach to verifying information, following up with manufacturers and solving customer concerns. Excellent multitasking and communication skills. Offering four years of related experience. Driven to maintain smooth and efficient warranty processing services for maximum customer satisfaction. Pursuing a new position with long-term potential.

Overview

4
4
years of professional experience

Work History

Warranty Administrator

Pinehurst Auto Investors I
Southern Pines, NC
07.2021 - Current
  • Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
  • Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
  • Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
  • Processed claim paperwork and followed up on missing information to complete processing.
  • Analyzed problems, identified trends and developed strategies to optimize claims process.
  • Submitted supporting documents to satisfy criteria required by manufacturer.
  • Posted payments to accounts and maintained records.
  • Carried out administrative tasks by communicating with service personnel, distributing reports, and scanning documents.

Professional Cleaner

Pristine Cleaning
Pinehurst, NC
02.2021 - 07.2021
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Organized and used environment friendly cleaning products following strict safety procedures.
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Worked alongside other cleaners to complete jobs in corporate office buildings.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Performed regular maintenance and repairs on various cleaning tools and equipment.

Assistant Service Manager

Pinehurst Auto Investors II
Pinehurst, NC
04.2018 - 12.2019
  • Followed up with customers during and after installations to verify satisfaction.
  • Negotiated with vendors to secure best prices for parts and supplies.
  • Developed written plans and obtained customer consent to proceed.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Met with customers to discuss service needs and offer available solutions.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Analyzed service reports to identify areas of improvement.
  • Resolved customer complaints in professional and timely manner.
  • Coordinated with other departments to maintain streamlined and productive workflow.

Education

Automotive

Sandhills Community College
Pinehurst, NC

High School Diploma -

Union Pines High School
Cameron, NC
06.2018

Skills

  • Error Reviews
  • Interoffice Correspondence
  • Timelines and Milestones
  • Complex Problem-Solving
  • Accounts Payable and Accounts Receivable
  • Solution Creation
  • Claim Processing
  • Critical Thinking
  • Document Organization
  • Compliance reviews
  • Factory recalls knowledge
  • Recordkeeping skills
  • Claims submissions
  • Documentation abilities

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

"Comparison is the thief of joy."
Theodore Roosevelt

Timeline

Warranty Administrator

Pinehurst Auto Investors I
07.2021 - Current

Professional Cleaner

Pristine Cleaning
02.2021 - 07.2021

Assistant Service Manager

Pinehurst Auto Investors II
04.2018 - 12.2019

Automotive

Sandhills Community College

High School Diploma -

Union Pines High School

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Cheyenne RussellWarranty Administrator