Cheyenne Silva
Gaithersburg,MD
Summary
Highly motivated with background in sales, skilled in customer service and product knowledge as an avid lover of the brand. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Known for creating welcoming atmosphere for guests and addressing needs promptly, resulting in improved customer satisfaction. Proven ability to work effectively under pressure while maintaining smooth operation of front-of-house (and back-of-house) activities.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Coastal Flats
Gaithersburg, MD
10.2024 - 04.2025
- Greeted and welcomed guests upon arrival, providing a warm and friendly atmosphere
- Effectively communicated with servers, kitchen staff, and management to coordinate seating arrangements and maintain smooth operations
- Provided accurate wait time estimates to guests, managing expectations in a professional manner
- Maintained cleanliness and organization of the host/hostess station, creating an inviting first impression for guests
- Assisted in taking reservations over the phone or through online platforms, accurately recording guest information
- Handled customer inquiries and concerns promptly and professionally, resolving issues to ensure guest satisfaction
- Coordinated with other host/hostess team members during shift changes to ensure seamless transitions for incoming/outgoing staff
- Trained new host/hostess team members on restaurant procedures, including reservation management systems and guest service protocols
- Maintained knowledge of daily specials, menu items, promotions, and any changes in restaurant policies or procedures
- Efficiently managed high-volume periods by effectively prioritizing tasks while maintaining attention to detail
Gymnastics Coach
Flips
Frederick, MD
09.2024 - 04.2025
- Led warm-up exercises and stretching routines to prevent injuries and enhance performance
- Provided individualized coaching to gymnasts to improve their skills and achieve personal goals
- Created a positive and motivating training environment that fostered teamwork, discipline, and sportsmanship
- Evaluated gymnasts' progress regularly through skill assessments and competitions, providing constructive feedback for improvement
- Implemented safety protocols during practices and competitions to minimize the risk of injuries
- Guided gymnasts in mental preparation strategies including goal-setting techniques and visualization exercises for peak performance
- Attended workshops/seminars on new coaching methodologies or technical advancements in the sport of gymnastics
- Motivated athletes during challenging times by providing encouragement while maintaining high expectations
- Collaborated with parents/guardians to address any concerns or questions regarding their child's progress
Gymnastics Coach
Dominique Daws Gymnastics & Ninja Academy
Clarksburg, MD
06.2023 - 08.2024
- Utilized video analysis tools to breakdown and improve gymnast techniques and performances.
- Explained and demonstrated use of exercise equipment to participants, prioritizing safety.
- Assessed player abilities and assigned positions according to individual strengths.
- Implemented drills designed to improve strength, flexibility, balance and coordination among athletes.
- Motivated athletes to reach their full potential while encouraging them to maintain a positive attitude.
Crew Member
Dunkin' Donuts
Poolesville, MD
06.2022 - 10.2022
- Processed payments on cash register and counted back bills and change to patrons.
- Adhered to health department regulations regarding food handling procedures.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked effectively in team environments to make the workplace more productive.
- Managed inventory and supplies to ensure materials were available when needed.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Answered store and merchandise questions and led customers to wanted items.
- Answered customer inquiries regarding product features, pricing, and availability.
Education
Associates - Business
Montgomery College
Rockville, MD04-2026
High School Diploma -
Winston Churchill High School
Potomac, MD05-2024
Skills
- Social perceptiveness
- POS system operations
- Conflict de-escalation
- Guest relations management
- Reliability and punctuality
- Customer engagement
- Store opening and closing
- Time management
- Teamwork
- Friendly and outgoing
- Customer service
- Suggestive selling
- Fashion sense
- Store maintenance
- Sales goals attainment
- Positive and professional
- Problem-solving
Timeline
Restaurant Hostess
Coastal Flats
10.2024 - 04.2025
Gymnastics Coach
Flips
09.2024 - 04.2025
Gymnastics Coach
Dominique Daws Gymnastics & Ninja Academy
06.2023 - 08.2024
Crew Member
Dunkin' Donuts
06.2022 - 10.2022
Associates - Business
Montgomery College
High School Diploma -
Winston Churchill High School
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