Cheyenne Simpson
Cody
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
TCT West
Cody, WY
05.2024 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Marketing / Customer service Representative
Y-Tex
Cody, WY
03.2023 - 05.2024
- At Y-Tex my duties include looking at every order received, printing, and marking/highlighting the important information to help get the orders to who can best fill them in my department
- To do so I have to read every email and order received carefully and thoroughly
- That being said I also input most of the large stock orders we receive
- I also manage the credits needed when one of our customers is overcharged, does not receive their complete order, or has a booth in their stock shows representing us
Service Representative
Lincare
Cody, WY
12.2021 - 05.2022
- My job at lincare started as a delivery driver
- Due to short staffing I was kind of thrown to the wolves and put on the truck on my own too soon
- I didn't let this stop me from doing my absolute best
- I had gotten it down to2 delivery days a week most weeks when it's supposed to be three
- But the days were long and I have two small children and a husband I needed to be home with as well
- So we found another driver and I got to move into the customer service representative position
- I work hard to make sure patients are taken care of by reading chart notes and recognizing further ways we can help our patients have a higher quality of life
CNA
Cody Regional Health- Long Term Care Center
Cody, WY
03.2020 - 11.2021
- To this day I follow up on patients at CRH LTC
- I don't think I had ever connected with anyone the way I did these patients
- When I started I fell in love
- These patients were so dear
- Unfortunately in my first week on the floor training, I witnessed the CNA training me abusing2 residents
- Both were nonverbal and couldn't tell anyone what was happening to them
- I felt so uneasy and went home in tears, confused, and angry over it
- The following day I went to the unit manager and the social worker and reported the aid
- After that the aid lost her job and was reported to the board of nursing
- From then on I made myself the loudest advocate for patients I could be
- In doing so I quickly made friends with several amazing CNA's, the unit clerk, and the unit manager on the first floor
- This also led to a trust of our most vulnerable patients and I was set to primarily work in the dementia unit
- I spent everyday helping the fourteen sweet women in the unit try to understand that they were in fact home, they were loved very deeply, and that they would be taken care of
- We did normal cares, getting dressed, brushing hair and teeth, and eating
- However, we also spent time curling hair, painting nails, reading, and watching classic movies and TV shows
- These ladies were told several times each day how loved they were, often followed by them patting my knee or asking for a hug
- Unfortunately after9 months covid hit LTC hard
- And eventually our dementia unit had to be turned into the covid unit
- Which had our poor ladies displaced and put in unfamiliar territories
- They were frightened and because of the trust I had built and my willingness to do what was needed I didn't get to move onto the first floor with them
- I was primarily working in the covid unit
- I spent8-12 hours a day in full PPE trying to comfort sick, scared, covid patients
- That was the hardest part of any job I've ever had
- I couldn't physically show patients I was there for them
- Half the time my presence scared them as the couldn't even see half my face anymore
- The hardest was a male Patient I watched decline in his mental state so rapidly
- He was once the most sarcastic, quick, and funniest patient I had ever met
- Covid hit and he didn't make sense, he was stumbling over words, and could even recognize voices of his daughters let alone those of us who took care of him every day
- That was when it became apparent I needed to step away from CNA work for a bit and find another job in healthcare to pass some time before I decide to return to school for nursing
CNA
Powell Valley Care Center
Powell, WY
08.2019 - 02.2020
- I absolutely adored my residents at the Care Center
- I was fortunate enough to get to make sure they started their day with a smile, help dress, and get them ready to go see their friends in the dining room for breakfast
- I would spend my day then making sure they were comfortable and getting them back and forth to activities and appointments
- Most days I was also there to start with those patients who were ready to go to bed fairly early
- So we would go through our get up process in reverse
- I took pride in changing it for each individual patient depending on what made them most comfortable and was easiest for them
- My patients and their care meant the world to me
- I was very sad to leave them but knew I was on to something that would further my knowledge and skills
Cashier
Walgreens
Cody, WY
03.2016 - 12.2016
- As the cashier at Walgreens I am held responsible for providing friendly and efficient customer service
- I am also responsible for keeping merchandise stocked and neat
- Knowing where items are located and if Walgreens carries and has them in stock is another responsibility of my job
- I have also spent many shifts in the photo department printing photos and building specialty items such as calendars, photo books, processing film, and posters
- I have also spent many shifts as a Walgreens beauty consultant
- As a beauty consultant my job is to know different makeup brands and products each brand offers
- I am also required to keep track of coupons that apply specifically to makeup, hair products, and body washes so I can offer them to customers buying said items
- At Walgreens I have been an employee who frequently receives great reviews on our online surveys
- I have also done well with our promotions and donations during our Red Nose Day fundraising and Flu Shot promotion
Waitress
Cassie’s Supper Club
Cody, WY
09.2015 - 04.2016
- As a waitress at Cassie’s I was the only day waitress and occasionally covered evening shifts when another waitress called into work
- My job included being responsible for clearing, cleaning, and setting tables; keeping dishes caught up to prevent the night shift from starting out behind, and being the cashier and keeping track of the money made during the day
Cashier
Good2 Go
Cody, WY
06.2015 - 08.2015
- At Good2 Go I spent most of my time preparing and serving food in the Champ’s Chicken and Port of Subs food court
- That being said I was required to be trained to use the deli slicer, fryers, and pass an online food service course
- I also spent time in the convenience store stocking shelves, and acting as a cashier
- While working at Good2 Go I began building my customer service and people skills
Education
Certificate - Certified Nursing Assistant
Northwest College
Powell, WY05.2018
Diploma -
Cody High School
Cody, WY06.2015
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Computer proficiency
- Complaint handling
- Payment processing
- Professional telephone demeanor
- Scheduling
- Paperwork processing
- Administrative support
- Microsoft Office Suite
- Prioritization
- Building rapport
- Clerical support
- Filing
- Proofreading
Timeline
Customer Service Representative
TCT West
05.2024 - 11.2024
Marketing / Customer service Representative
Y-Tex
03.2023 - 05.2024
Service Representative
Lincare
12.2021 - 05.2022
CNA
Cody Regional Health- Long Term Care Center
03.2020 - 11.2021
CNA
Powell Valley Care Center
08.2019 - 02.2020
Cashier
Walgreens
03.2016 - 12.2016
Waitress
Cassie’s Supper Club
09.2015 - 04.2016
Cashier
Good2 Go
06.2015 - 08.2015
Certificate - Certified Nursing Assistant
Northwest College
Diploma -
Cody High School
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