CHEYENNE SINGH
Madison,WI
Summary
Eight years of customer service experience impacting positive organizational outcomes through skilled collaboration, problem solving and attention to detail.
Overview
9
9
years of professional experience
Work History
Telephone Agent
TAS Communications
Madison, Wisconsin
01.2024 - Current
- Answer incoming calls for a variety of organizations including: property management, healthcare clinics, municipal utilities, and government agencies
- Assist callers in a friendly and informative way based on business-specific instructions
- Accurately collect caller information, ask questions to gather relevant information and dispatch calls
Receptionist
Royal Painting LLC
Verona, WI
02.2019 - 12.2023
- Managed multiple phone lines
- Maintained a clean, organized, professional work space
- Delivered exceptional customer service in a fast-paced environment by directing10+ daily inquiries through phone and email
- Provided administrative and clerical support via Microsoft Excel
- Skilled in prioritizing tasks and meeting deadlines without compromising quality
Hospitality
Buffalo Wild Wings
Fitchburg, WI
06.2017 - 02.2019
- Warmly greeted and escorted guests to assigned tables and presented menus
- Worked in the kitchen communicating with staff when expediting orders to ensure the correct food was placed on the serving trays
- Facilitated50+ daily phone and pick up orders while having excellent knowledge of the POS system leading to quick and proficient service
Cashier
Pick n Save
Fitchburg, WI
03.2016 - 01.2017
- Interacted with customers and resolved customers conflict while advancing customer service and verbal communication skills
- Managed a cash register and POS software correctly to ensure all transactions were accurate
Education
Madison Area Technical College
01.2018
Verona Area High School
01.2016
Skills
Proficient in MS Word and Excel
Detail-oriented
Time management
Leadership
Problem solving
Timeline
Telephone Agent
TAS Communications
01.2024 - Current
Receptionist
Royal Painting LLC
02.2019 - 12.2023
Hospitality
Buffalo Wild Wings
06.2017 - 02.2019
Cashier
Pick n Save
03.2016 - 01.2017
Madison Area Technical College
Verona Area High School