Summary
Overview
Work History
Education
Skills
Timeline
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Cheyenne Smith

Hagerstown,MD

Summary

Highly skilled Credit Specialist with the know how to deliver complex, detailed information in terms that anyone can understand. A passionate worker with over 8 years of assisting clients by finding solutions to issues and investigating queries. Knowledgeable in all credit procedures. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

11
11
years of professional experience

Work History

Credit Maintenance

CITI
07.2015 - Current
  • Multitasked, worked well under pressure and drove positive change to credit operations.
  • Investigated and resolved customer disputes related to credit decisions.
  • Made decisions and recommendations about extending lines of credit.
  • Analyzed creditworthiness of loan applicants and determined credit risk of loan requests.
  • Self-motivated, with a strong sense of personal responsibility.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Computer Skills with Microsoft Word
  • Phone Communications
  • Worked flexible hours across night, weekend and holiday shifts.

Sales Associate

Finish Line
06.2013 - 08.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Housekeeper

Hampton Inn By Hilton
05.2012 - 06.2013
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.

Education

Surgical Technology

Kaplan Career Institue
Hagerstown, MD

Surgical Technology

Frederick Community College
Frederick, MD
08.2024

High School Diploma -

Gettysburg Area High School
Gettysburg, PA
06.2010

Skills

  • Loan Application Processing
  • Banking Products Knowledge
  • Data Analytics
  • Effective Communication
  • Telephone and Email Etiquette
  • Best Practices
  • Operating Procedures
  • Financial Statement Review
  • Customer Acquisition

Timeline

Credit Maintenance

CITI
07.2015 - Current

Sales Associate

Finish Line
06.2013 - 08.2015

Housekeeper

Hampton Inn By Hilton
05.2012 - 06.2013

Surgical Technology

Kaplan Career Institue

Surgical Technology

Frederick Community College

High School Diploma -

Gettysburg Area High School

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Cheyenne Smith