Cheyenne Smith
Decatur,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
Work History
Representative Payee Coordinator
Heritage Behavioral Health Center
10.2019 - 03.2024
- Managed daily activities for accounting and accounts payable.
- Oversaw Social Security Payee departmental accounting activities for 150+ clients
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Supervised, coached and mentored accounting team.
- Identified and researched potential accounting issues for each client.
Administrative Assistant
Heritage Behavioral Health Center
01.2018 - 10.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Scheduled office meetings and client appointments for staff teams.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Increased customer satisfaction by promptly addressing inquiries and resolving issues through phone and email correspondence.
Operator
Akorn Pharmaceutical
05.2017 - 10.2018
- Operated various types of machinery.
- Assisted in training new operators.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Performed quality checks to identify finish discrepancies.
- Conducted inspection of in-process or finished product.
Education
Bachelor of Arts - Psychology
Southern Illinois Carbondale
Carbondale, IL12.2024
Bachelor of Arts - Psychology
Richland Community College
Decatur05.2022
Skills
- Customer Support
- Goal-oriented
- Staff Training
- Data Entry
- Payment Processing
- Documentation
- De-Escalation Techniques
Timeline
Representative Payee Coordinator
Heritage Behavioral Health Center
10.2019 - 03.2024
Administrative Assistant
Heritage Behavioral Health Center
01.2018 - 10.2019
Operator
Akorn Pharmaceutical
05.2017 - 10.2018
Bachelor of Arts - Psychology
Southern Illinois Carbondale
Bachelor of Arts - Psychology
Richland Community College
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