Cheyenne Smith
Midlothian,IL
Summary
Motivated professional with 9 years of experience in administrative, billing, and data entry roles. Proven track record of driving business growth through efficient operations. Seeking a challenging position to leverage skills and contribute to your organization.
Fast Learner with exceptional communication skills. Self-starter adept at working effectively in both individual and team settings, taking full accountability for personal duties. Proficient in computer skills. Open and honest about unfamiliar skills, demonstrating eagerness to learn and excel.
Overview
12
12
years of professional experience
Work History
Reception
Lighthouse Church of All Nations
Alsip, IL
06.2023 - Current
- Answer phones, transfer calls, register members for events, update information, record financial donations.
- Send emails and strengthen and develop business relationships through customer relationships.
- Maintained confidentiality of financial resources and sensitive corporate material.
- Managed the reception area, including greeting guests upon arrival.
- Greeted visitors at the reception desk in a professional manner.
- Identified and resolved signal reception issues.
Business Development Center
Lexus Of Orland and Merrillville, IN. & Orland Toyota, Orland Park, IL.
Kowalis Auto Group
08.2018 - 11.2024
- Answer phones for all dealerships, schedule appointments and respond to emails accordingly
- Completed outbound calls and email tasks about service appointments
- Multitasking during chaotic call volumes
- Maintain a good rapport with our clientele
- Maintained confidentiality of financial resources and sensitive corporate material
- Managed correspondence, recorded information, maintained records and performed other clerical duties
- Worked in a remote location while performing job duties and tasks.
Front Desk Agent
Holiday Inn Express
Crestwood, IL
03.2018 - 08.2018
- Answer inquiries about hotel services guest registration and travel directions or make recommendations regarding shopping dining or entertainment
- Confirmed reservation in the system and reviewed all noted information
- Strengthen/develop business relationships through customer relationship
- Recorded guest comments or complaints referring customers to managers as necessary
- Confirmed reservation in the system and reviewed all noted information
- Maintained confidentiality of financial resources and sensitive corporate material.
Front Desk Agent
Baymont Inn and Suites
Alsip, IL
03.2013 - 03.2018
- Answer inquiries about hotel services guest registration and travel directions or make recommendations regarding shopping dining or entertainment
- Confirmed reservation in the system and reviewed all noted information
- Strengthen and develop business relationships through customer relationships
- Work alongside the Sales Director handling tasks such as meeting and greeting large groups, details for group arrival, and attending networking events
- Confirmed reservation in the system and reviewed all noted information
- Maintained confidentiality of financial resources and sensitive corporate material.
Education
High School Diploma -
Harold L Richards Oak Lawn, IL
05.2014
Skills
- Fast Learner
- Exceptional communication skills
- Self-starter
- Ability to work effectively in an individual role or team setting- accountable for personal duties
- Proficient computer skills
- Open and honest about skills unknown-eager to learn and excel
- Word
- Excel
- High-volume call reception
- Reception Management
- Type 40 WPM
- Problem Resolution
- Analytical
- Recordkeeping
- Maintains confidentiality
- Filing and data archiving
- Professional and mature
- Data accuracy
- Error identification
- Data Integrity
- Bookkeeping
Timeline
Reception
Lighthouse Church of All Nations
06.2023 - Current
Business Development Center
Lexus Of Orland and Merrillville, IN. & Orland Toyota, Orland Park, IL.
08.2018 - 11.2024
Front Desk Agent
Holiday Inn Express
03.2018 - 08.2018
Front Desk Agent
Baymont Inn and Suites
03.2013 - 03.2018
High School Diploma -
Harold L Richards Oak Lawn, IL
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