Cheyenne Smith

- Managed customer inquiries and reservations, ensuring a high level of service.
- Resolved customer issues efficiently, maintaining a high-resolution rate.
- Trained new staff on call center protocols and customer service techniques.
- Assisted in streamlining reservation processes, improving efficiency.
- Received recognition for outstanding customer service during peak seasons.

- Oversaw daily operations, ensuring compliance with company policies and procedures.

- Managed a team of associates, fostering a collaborative working environment.

- Implemented inventory control measures, reducing shrinkage.
- Developed and executed sales strategies that resulted in an increase in monthly sales.
- Conducted performance evaluations and provided training to enhance team productivity.
- Maintained high standards of customer service, achieving a high customer satisfaction rate.

- Created marketing materials, including brochures and social media graphics, enhancing brand visibility.
- Collaborated with the marketing team to design campaigns that increased community engagement.
- Developed a cohesive visual identity for the academy, aligning with the organization's mission.
- Managed multiple design projects simultaneously, meeting deadlines consistently.
- Utilized design software effectively, ensuring high-quality outputs.

- Assisted customers with product selection, contributing to an increase in sales during tenure.
- Provided product demonstrations and consultations, enhancing customer experience.
- Collaborated with team members to achieve store sales goals and maintain visual merchandising standards.
- Received positive feedback on customer interactions, contributing to high store ratings.
- Participated in training sessions to stay informed about product launches and promotions.