Cheyenne Squieri
Mesa
Summary
Customer-focused professional with over 20 years of successful experience in the clinical laboratory sector. Dynamic individual consistently applying complex problem-solving and cross-functional collaboration in a fast-paced business environment. Developed strong leadership and strategic planning skills while thriving in a busy corporate setting. Demonstrates expertise in instrument implementation, account management, and team development, always prioritizing delivering results and optimizing performance. Excited to take the next step in career development, bringing a wealth of transferable skills and a strong commitment to continuous improvement.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Manager Applications Specialists
BD
08.2020 - Current
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Improved team performance by providing comprehensive training, bringing on new and improved tools, and fostering a collaborative work environment.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
Senior Account Manager
BD MedMined
03.2016 - Current
- Responsible for securing renewal contracts for existing customer base with total contract value of $4.9 million
- Maintain and grow customer satisfaction using NPS as the metric of success
- Develop and nurture key leadership relationships within the customer organizations
- Account team leadership to obtain organizational goals of customer satisfaction, continued commitment to business, and data expansion
- Proactively pursue the development and execution of strategic account plans
- Showcase software functionality and new releases via demonstration and webinar educational sessions
Solution Optimization Specialist
BD
02.2013 - 02.2016
- Assist in development of Microbiology Lean Workflow Solutions program
- Provide sales support through workflow analysis, data analysis, and presentation of results, utilizing a blended Six Sigma and Lean concepts approach
- Lab design utilizing CAD and 3-D program software, focusing on Lean workflow and efficiency of layout
- Development of workflow analysis tools for Solutions team
- Focus on consultative approach to solutions for current or potential BD customers
Manager Application Specialists
BD Diagnostics
01.2011 - 02.2013
- Team management responsibilities include associate training and development, individual performance reviews, and monthly compilation and review of utilization statistics
- Provide Sales and Marketing support as it relates to the technical configuration and implementation of the BD Microbiology systems
- Assist in workflow optimization studies for potential and existing customers in support of both the Sales and Service teams
Application Specialist
BD Diagnostics
10.2006 - 01.2011
- Perform customer technical needs and workflow analysis in supported sales process, translating customer needs into sales contract requirements and technical implementation specifications
- Delivered technical presentations to customers in support of sales and marketing team for BD EpiCenter
- Project management responsibilities as it relates to the implementation of the BD Microbiology platform implementation projects
Education
MBA - Computer Information Systems
Grand Canyon University
Phoenix, AZ01.2010
B.S. - Biology
University of New Mexico
Albuquerque, NM05.2001
Skills
- Administration and Management
- Education and Training
- Cross-functional collaboration
- Complex Problem Solving
- Talent development
- Software Workflow Solutions
- Sales and Marketing
- Lean Concepts
- Customer relationship management
- Laboratory Design
- Troubleshooting
- Data Mining and Analytics
Certification
- ASCP (M)
- Six Sigma Black Belt
Community Service
2003 Phoenix Children's Hospital, Volunteer
2012 Volunteer BD Service Trip - Safe Blood Collections Practices Program in conjunction with CDC and PEPFAR - Tanzania, Africa
2015 Volunteer BD Service Trip – Laboratory efficiency position, developing new lab layout and workflow – Cusco, Peru
Timeline
Senior Manager Applications Specialists
BD
08.2020 - Current
Senior Account Manager
BD MedMined
03.2016 - Current
Solution Optimization Specialist
BD
02.2013 - 02.2016
Manager Application Specialists
BD Diagnostics
01.2011 - 02.2013
Application Specialist
BD Diagnostics
10.2006 - 01.2011
B.S. - Biology
University of New Mexico
- ASCP (M)
- Six Sigma Black Belt
MBA - Computer Information Systems
Grand Canyon University
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