Summary
Overview
Work History
Education
Skills
Certification
Workauthorization
Personal Information
Timeline
Generic

Cheyenne Stamps

Bellaire,OH

Summary

Dedicated Front Office Associate adept at delivering excellent service and fostering positive relationships with guests and coworkers. Skilled in quickly and accurately answering questions, providing information, and facilitating efficient check-in or check-out processes. Highly adaptable and committed to meeting guest needs.

Overview

14
14
years of professional experience
1
1
Certification

Work History

All Shift Front Desk Agent

Neema Hospitality
Triadelphia
06.2022 - Current
  • Check out departing guests
  • Balance all room payments for the day; Contact guests for any additional information or payment
  • Periodically check in with housekeeping to update clean room list
  • Assign rooms numbers when clean ones become available.
  • Wash, dry and fold laundry
  • Preform Morning Checklist provided by management.

Front Desk Agent

Holiday Inn Express and Suites
Meadow Lands, PA
07.2020 - 06.2022
  • 3p-11p Shift
  • Check in all arrivals as they come in.
  • Handle any questions/concerns from guests.
  • Preform Evening Checklist provided by management

Night Supervisor

Dunkin' Donuts
Washington, PA
05.2016 - 06.2020
  • Helping team members throughout their shift to deliver brand standards, such as food and beverage preparation.
  • Giving timely, constructive, and clear feedback to correct mistakes and celebrate successes
  • Communicating shift priorities and goals to team members
  • Providing job assignments to team members each shift
  • Helping train team members as needed
  • Ensuring safety, security, and profitability policies are followed
  • Managing inventory and submitting truck orders
  • Ensuring excellent customer service
  • Scheduling team members

Childcare Provider

Little Rascal's Daycare & Learning Center
Wolfdale, PA
06.2019 - 09.2019
  • Provide exceptional support to children
  • Adept at developing and implementing innovative lesson plans, ensuring a safe and engaging environment.

Crew Member

McDonald's
Meadow Lands, PA
09.2010 - 12.2010
  • Taking orders at the counter and drive-thru, answering customer questions, addressing unique needs, and handling issues and escalations
  • Assembling and preparing orders and drinks, ensuring food is safe to eat, and checking temperatures
  • Keeping dining areas clean and tidy, restocking supplies, and maintaining a clean and organized work area
  • Operating cash registers, being proficient in point-of-sales systems, and supporting other staff members

Education

Certification - Cosmetology Education

Penn Commercial Business/Technical School
Washington, PA
04-2019

High school diploma -

Chartiers-Houston Jshs
Houston, PA
06.2016

Skills

  • Food Service
  • Food Preparation
  • Cash Handling
  • Food Safety
  • POS
  • Food Handling
  • Merchandising
  • Food production
  • Hotel experience
  • Customer service
  • OPERA
  • Guest Services
  • Hospitality Management
  • Host/Hostess
  • Event Planning
  • Inventory Control
  • Microsoft Office
  • Retail Sales
  • Childcare
  • Hospitality
  • Night audit
  • Front desk
  • Phone etiquette
  • Catering
  • Laundry
  • Banquet Experience
  • Time Management
  • Cleaning Experience
  • Supervising Experience
  • Office Management
  • Sales
  • Leadership
  • Office experience
  • Daycare
  • Experience with children
  • Clerical experience
  • Restaurant experience
  • Shift management
  • Inventory management
  • Front Office Support
  • Credit and cash payments
  • Listening Skills
  • Hospitality services
  • Reservations
  • Team Oversight
  • Customer Service
  • Transaction Processing
  • Front Desk Management
  • Clerical duties
  • POS Systems
  • Documentation
  • Training and mentoring

Certification

  • CPR Certification
  • First Aid Certification
  • Certifications in CPR and AED
  • First Aid/CPR
  • SafeServ Certified
  • OSHA certification
  • OSHA certification: Food Handling

Workauthorization

Authorized to work in the US for any employer

Personal Information

  • Relocation: Anywhere
  • Title: Hospitality Agent

Timeline

All Shift Front Desk Agent

Neema Hospitality
06.2022 - Current

Front Desk Agent

Holiday Inn Express and Suites
07.2020 - 06.2022

Childcare Provider

Little Rascal's Daycare & Learning Center
06.2019 - 09.2019

Night Supervisor

Dunkin' Donuts
05.2016 - 06.2020

Crew Member

McDonald's
09.2010 - 12.2010
  • CPR Certification
  • First Aid Certification
  • Certifications in CPR and AED
  • First Aid/CPR
  • SafeServ Certified
  • OSHA certification
  • OSHA certification: Food Handling

Certification - Cosmetology Education

Penn Commercial Business/Technical School

High school diploma -

Chartiers-Houston Jshs
Cheyenne Stamps