Cheyenne Summerville
Elk Grove,CA
Summary
My name is Cheyenne, helping others reach their goals pertaining to oral hygiene is something that brings me gratification as well as a sense of purpose. I am a motivated worker and work well with others, and by myself. I am a Registered Dental Assistant and working towards my Bachelor's in Dental Hygiene. I completed my externship at Dee For Dentist, while there I have learned how to properly assist chairside, take digital x-rays, and sterilize instruments. After being offered a position on the team, I’ve also received training as a treatment coordinator and can assist in the front office. I’ve learned to take impressions, properly taking x-rays, assembling, and placing a dental dam, breaking down and setting up a clinic, disinfecting and sterilizing equipment, as well as taking a manual blood pressure reading. I’ve also learned valuable tasks in programs like Open Dental, Dentrix and Dentrix Appointment as well as experience in Eaglesoft. I can book appointments, upload documents, update insurance information and modify family files as well as present treatment plans to patients.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Dental Assistant
The Kid's Dentist
Henderson, NV
07.2023 - Current
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Conducted routine maintenance of equipment used in dentistry operations.
- Maintained a neat, clean and organized environment throughout the office.
- Applied sealants and protective coatings to teeth to protect enamel and prevent cavities.
- Applied protective coating of fluoride to teeth during dental procedures.
- Laid out dental instruments and equipment before procedures.
- Kept accurate records of dental treatments provided for each patient's visit.
- Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
- Helped maintain inventory levels of all dental supplies used in day-to-day operations.
- Gathered and documented patient medical and dental histories and vital signs.
- Sterilized instruments according to established guidelines and protocols.
- Instructed patients about postoperative instructions prescribed by their dentist.
- Conducted dental cleanings
Dental Assistant
JW Dental
Henderson, NV
10.2022 - Current
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Laid out dental instruments and equipment before procedures.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Documented patient records with procedures performed and added notes taken to charts.
- Educated patients on treatment procedures and post-procedure home care.
- Utilized automated washers to sterilize instruments and prevent cross-infection between patients.
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Created dental x-rays using digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
- Assisted dentist during examinations by retracting patient's cheeks and tongue.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
- Prepared patients by explaining scheduled treatments and potential side effects.
- Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
- Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
- Checked with participants throughout procedures to help alleviate anxiety.
- Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
- Maintained a neat, clean and organized environment throughout the office.
- Fabricated temporary crowns or bridges from impressions taken by the dentist.
Dental Assistant
Dee For Dentist
Henderson, NV
05.2022 - 10.2022
- Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
- Checked with participants throughout procedures to help alleviate anxiety.
- Assisted dentist during examinations by retracting patient's cheeks and tongue.
- Documented patient records with procedures performed and added notes taken to charts.
- Prepared patients by explaining scheduled treatments and potential side effects.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Utilized automated washers to sterilize instruments and prevent cross-infection between patients.
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
- Educated patients on treatment procedures and post-procedure home care.
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
- Laid out dental instruments and equipment before procedures.
- Took bitewing, periapical, panoramic X-rays and prepared for dentists to review.
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Collected copays and account balance payments and updated account records.
- Maintained front office cleanliness and organized supplies to increase productivity.
- Retrieved messages from voicemail to forward to appropriate personnel.
Senior Teller
Credit Union 1
Henderson, NV
03.2021 - 05.2022
- Supervisor of the teller line, maintaining cash for branch, deescalating member interactions, providing overrides to tellers
- Continuing policy and procedure education, check negotiability and BSA compliance.
- Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
- Performed basic administrative tasks regarding banking products by handling phone calls, inquiries and emails.
- Kept teller window areas clean, organized and fully stocked.
- Balanced bank's vault of daily cash for withdrawals and deposits.
- Completed monthly audits and managed overdraft reports.
- Performed currency transaction reports for foreign currency.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Verified amounts and integrity of every check or funds transfer.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Maintained optimal financial controls by securing funds and making accurate transactions.
- Greeted and assisted customers with professional, knowledgeable support for diverse banking needs.
- Welcomed customers and offered pleasant service during entire transaction.
- Handled daily team scheduling and properly staffed shifts.
- Took on additional shifts during busy periods to minimize staffing shortages.
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
Customer Service Transfer Agent
Franklin Templeton Investments
Rancho Cordova, CA
07.2018 - 02.2021
- Duties Performed: Placing trades for both shareholders and financial advisors, quoting share prices accurately and coordinating team building activities and events.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Managed high-volume of inbound customer calls.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Reviewed files, records and other obtained documents to respond to customer requests.
- Investigated and solved routine and complex customer issues to earn repeat business.
- Maintained strong call control and quickly worked through scripts to address problems.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Helped clients navigate online systems within established frameworks to obtain services.
- Suggested suitable options for unavailable products and services to retain customers.
- Implemented additional services to maintain exceptional client service ratings.
- Leveraged reference tools and conducted trainings to improve customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Customer Service Representative
Sacramento Credit Union
Sacramento, CA
03.2017 - 07.2018
- Taking loan applications, placing travel notifications, researching accounts, taking payments, answering emails and voicemails sent from members.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Consulted with customers to resolve service and billing issues.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Developed strong customer relationships to encourage repeat business.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Made outbound calls to obtain account information.
- Explained benefits, features and recommendations to maximize client retention.
- Answered inbound calls, chats and emails to facilitate customer service.
- Improved customer service wait times to mitigate complaints.
- Relayed customer feedback to cross-functional teams to improve products and services.
- Mentored new employees on procedures and policies to maximize team performance.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
Teller
Sierra Central Credit Union
Paradise, CA
02.2016 - 12.2016
- Duties Performed: Customer service, processing payments, making deposits, assisting customers accurately and efficiently, cross selling products, posting new mortgage rates, calling to follow up with members, opening cd’s and setting up automatic payments.
- Maintained confidentiality of bank records and client information.
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Adhered to financial services security and audit procedures.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Directed specific questions to appropriate branch personnel.
- Opened new checking, savings and lines of credit for customer accounts.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Delivered exceptional service to customers in person or over telephone.
- Built and maintained client relationships through quality, personalized interactions.
- Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
- Performed transactional, operational and customer support tasks through knowledge of bank procedures and products.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Performed basic administrative tasks regarding banking products by handling phone calls, inquiries and emails.
- Kept teller window areas clean, organized and fully stocked.
- Reconciled cash and checks against computer records at end of shift.
- Responded and assisted customers with account inquiries and updates.
- Balanced bank's vault of daily cash for withdrawals and deposits.
- Entered transactions into computer and issued customer receipts.
- Explained bank services, financial products and applicable fees to customers.
- Promoted and sold banking products and financial services.
- Performed currency transaction reports for foreign currency.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Greeted and assisted customers with professional, knowledgeable support for diverse banking needs.
- Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
- Researched account information regarding loans and deposits.
- Welcomed customers and offered pleasant service during entire transaction.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
Host
Sprint
10.2015 - 01.2016
- Welcomed guests and asked open-ended questions to best determine which products would meet needs.
- Explained latest promotions, sales incentives and offerings to promote savings and drive sales.
- Encouraged customers to consider purchasing accessories and warranties, resulting in successful upselling and cross-selling.
- Demonstrated and sold mobile devices to guests, showcasing latest product features and capabilities.
- Answered guest questions and walked through features of wireless devices to resolve confusion about device features.
- Developed long-term relationships with repeat customers through building credibility in product expertise and personal integrity in salesmanship.
- Detailed product features for customers to provide information for best decisions based on personal needs.
- Used on-site computer systems to access figures and documentation associated with available service plans.
- Educated guests on policy terms, simplifying technical aspects of service contracts to increase guest comprehension and achieve greater customer satisfaction.
- Organized store by returning merchandise to proper areas and restocked displays.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Bagged or packaged purchases and wrapped gifts.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Teller
JPMorgan Chase
Elk Grove, CA
03.2014 - 07.2015
- Greeting customers, assessing their needs, quoting and promoting new company promotions, restocking floor merchandise, assisting with demonstrations, making sure price signs are accurate, processing payments, changing store banners.
- Maintained confidentiality of bank records and client information.
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Adhered to financial services security and audit procedures.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Directed specific questions to appropriate branch personnel.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Delivered exceptional service to customers in person or over telephone.
- Built and maintained client relationships through quality, personalized interactions.
- Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Kept teller window areas clean, organized and fully stocked.
- Reconciled cash and checks against computer records at end of shift.
- Responded and assisted customers with account inquiries and updates.
- Balanced bank's vault of daily cash for withdrawals and deposits.
- Explained bank services, financial products and applicable fees to customers.
Cashier
Kohl’s
Elk Grove, CA
10.2012 - 08.2014
- Ringing up customers quickly and efficiently, recovering departments, opening credit cards, promoting Kohl’s rewards and providing the optimal shopping experience.
Education
Dental Assisting
Northwest Career College
Las Vegas, NV07.2022
Esthetics
Federico Beauty Institute
Sacramento, CA05.2013
General Studies
Elk Grove High School
Elk Grove, CA05.2012
Skills
- Restorative Procedures
- Treatment Room Setup
- Exam Room Setups
- Taking X-Rays
- Disinfecting Rooms and Equipment
- Open Dental Proficiency
- Sterilization Techniques
- Patient Schedule Management
- Relationship Building
- Treatment Planning
- Detail-Oriented
- Customer Service
- Strong Writing and Verbal Skills
- Chairside Assistance
- Dental terminology
- Continuing education commitment
- Dental impressions
- Oral hygiene education
- Patient relations
- HIPAA compliance
Certification
- Registered Dental Assistant in State of Nevada
- CPR certified by American Heart Association
Timeline
Dental Assistant
The Kid's Dentist
07.2023 - Current
Dental Assistant
JW Dental
10.2022 - Current
Dental Assistant
Dee For Dentist
05.2022 - 10.2022
Senior Teller
Credit Union 1
03.2021 - 05.2022
Customer Service Transfer Agent
Franklin Templeton Investments
07.2018 - 02.2021
Customer Service Representative
Sacramento Credit Union
03.2017 - 07.2018
Teller
Sierra Central Credit Union
02.2016 - 12.2016
Host
Sprint
10.2015 - 01.2016
Teller
JPMorgan Chase
03.2014 - 07.2015
Cashier
Kohl’s
10.2012 - 08.2014
Dental Assisting
Northwest Career College
Esthetics
Federico Beauty Institute
General Studies
Elk Grove High School
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