Summary
Overview
Work History
Education
Skills
References
Languages
Personal Information
References
Timeline
Generic

Cheyenne Sydney Joseph

Flushing

Summary

Customer focused professional with over 5 years of experience in dynamic hospitality and service roles. Proficient in building customer rapport, addressing concerns with empathy and ensuring positive interactions under pressure. Noted for dependability and flexibility, maintaining a polished approach in diverse situations. Seeking to apply these capabilities in a collaborative retail environment.

Overview

3
3
years of professional experience

Work History

Front Desk Agent & Supervisor

Hotel Bristol
Zurich
11.2022 - 08.2023
  • Company Overview: Zurich, Switzerland.
  • Managed front desk tasks independently during day and weekend shifts, including guest check-ins, check-outs, and inquiries.
  • Explained reservation policies, special rates, and cancellation terms to guests to ensure clarity and satisfaction.
  • Identified guest needs and recommended appropriate room types to maximize occupancy and revenue.
  • Handled special requests and coordinated with other departments for a seamless guest experience.
  • Followed escalation procedures promptly to resolve guest concerns.
  • Processed payments from customers by cash, check or credit cards accurately according to company guidelines.
  • Managed customer accounts, including billing and collections.
  • Zurich, Switzerland.

Reservation Manager

Hotel Krone Unterstrasse
Zurich
05.2022 - 08.2022
  • Company Overview: Zurich, Switzerland
  • Handled phone and email reservations, updated booking systems, and ensured accuracy across all OTA platforms.
  • Managed invoicing and billing for long-term stays, resolved discrepancies, and processed payments.
  • Assisted guests with inquiries, modifications, and personalized reservation requests.
  • Performed necessary administrative tasks such as filing documents or preparing invoices.
  • Monitored availability of rooms on a daily basis and adjusted rates accordingly.
  • Managed online booking platforms and monitored social media channels for customer feedbacks.
  • Zurich, Switzerland

Administrative & Accounting Assistant

Züriwart AG
Zurich
12.2020 - 09.2021
  • Company Overview: Zurich, Switzerland
  • Supported accounting department with vendor invoicing, monthly closing tasks, and bank reconciliations.
  • Organized financial records and prepared documentation for tax and audit purposes.
  • Collaborated closely with management to ensure accuracy and timely processing.
  • Managed vendor relationships by ensuring timely payments and resolving disputes.
  • Assisted in the preparation of monthly financial statements and reports.
  • Assisted with accounts receivable activities such as invoicing, collections, and deposits.
  • Analyzed financial statements to identify discrepancies and resolve issues.
  • Provided support to upper management with special projects related to finance or accounting processes.
  • Zurich, Switzerland

Education

Associate of Science - Forensic Accounting

Borough of Manhattan Community College
New York, NY
06.2025

Diploma - Business Administration (Hotel & Tourism Focus)

Minerva Handelsschule
Zurich, Switzerland
01.2019

Clerical Commercial Apprenticeship (Kauffrau EFZ) - Hotel & Tourism Focus

Minerva Handelsschule
Zurich, Switzerland
01.2019

Skills

  • Customer service and client interaction
  • Cash handling and POS systems
  • Opening and closing procedures
  • Product knowledge and recommendations
  • Bilingual: English and German
  • Time management and organization
  • Conflict resolution and communication
  • Microsoft Office and booking systems
  • Team collaboration and leadership
  • Problem solving
  • Flexible scheduling
  • Friendly demeanor

References

References available upon request.

Languages

  • German, Native
  • Swiss-German, Native
  • English, Fluent

Personal Information

Work Permit: Authorized to work in the U.S.

References

References available upon request.

Timeline

Front Desk Agent & Supervisor

Hotel Bristol
11.2022 - 08.2023

Reservation Manager

Hotel Krone Unterstrasse
05.2022 - 08.2022

Administrative & Accounting Assistant

Züriwart AG
12.2020 - 09.2021

Associate of Science - Forensic Accounting

Borough of Manhattan Community College

Diploma - Business Administration (Hotel & Tourism Focus)

Minerva Handelsschule

Clerical Commercial Apprenticeship (Kauffrau EFZ) - Hotel & Tourism Focus

Minerva Handelsschule

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