Cheyenne Taione
La'ie,HI
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
Work History
Call Center Lead
Polynesian Cultural Center, PCC
La'ie, HI (Remote)
03.2021 - Current
- Generated reports detailing metrics such as call times and satisfaction ratings.
- Handled advanced issues with calm, knowledgeable and professional approach.
- Responded to customer requests for products, services, and company information.
- Motivated employees to increase productivity and maximize service quality with hands-on leadership style.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Oversaw team of 18 agents focused on Quality Customer Service calls
Front Desk Manager
McCormick At Scottsdale
Scottsdale, AZ
02.2018 - 01.2020
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Prepared weekly employee work schedules to meet operational needs.
- Checked guests in out of hotel, made reservations, and processed payments.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Increased Booking ratings by 37% by adding contracts with viable establishments.
Business Loan Broker
Arizona Capital Group
Phoenix, AZ
09.2015 - 01.2019
- Cultivated strong relationships with agents, lenders and title companies.
- Helped clients navigate transactions, complete paperwork and finalize sales or purchases.
- Generated leads and qualified prospects, facilitating smooth transactions.
- Monitored contract execution to verify complete fulfillment of terms.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
Med-Tech
Queens Medical Center
Honolulu, HI
12.2011 - 02.2015
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
- Administered medications and performed basic and advanced patient assessments.
- Maintained patient records and reports to enable tracking history and provide accurate and up-to-date information for physicians and other medical staff.
- Assisted physicians and nurses in performing diagnostic tests and procedures to identify accurate treatment for patients.
- Followed appropriate disinfecting procedures to sterilize medical equipment.
- Collected and processed laboratory specimens to obtain samples for analysis.
Education
Bachelor of Science - Nursing
Hawaii Pacific University
Honolulu, HI12.2009
High School Diploma -
Kahuku High School
Kahuku, HI06.2003
Skills
- Inventory Control Processes
- Quality Assurance
- Information Updates
- Quality Control
- Effective Planning
- Motivational Leadership
- Policy Implementation
Timeline
Call Center Lead
Polynesian Cultural Center, PCC
03.2021 - Current
Front Desk Manager
McCormick At Scottsdale
02.2018 - 01.2020
Business Loan Broker
Arizona Capital Group
09.2015 - 01.2019
Med-Tech
Queens Medical Center
12.2011 - 02.2015
Bachelor of Science - Nursing
Hawaii Pacific University
High School Diploma -
Kahuku High School