Cheyenne Taione
La'ie,HI
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
Work History
Call Center Lead
Polynesian Cultural Center, PCC
03.2021 - Current
- Generated reports detailing metrics such as call times and satisfaction ratings.
- Handled advanced issues with calm, knowledgeable and professional approach.
- Responded to customer requests for products, services, and company information.
- Motivated employees to increase productivity and maximize service quality with hands-on leadership style.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Oversaw team of 18 agents focused on Quality Customer Service calls
Front Desk Manager
McCormick At Scottsdale
02.2018 - 01.2020
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Prepared weekly employee work schedules to meet operational needs.
- Checked guests in out of hotel, made reservations, and processed payments.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Increased Booking ratings by 37% by adding contracts with viable establishments.
Business Loan Broker
Arizona Capital Group
09.2015 - 01.2019
- Cultivated strong relationships with agents, lenders and title companies.
- Helped clients navigate transactions, complete paperwork and finalize sales or purchases.
- Generated leads and qualified prospects, facilitating smooth transactions.
- Monitored contract execution to verify complete fulfillment of terms.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
Med-Tech
Queens Medical Center
12.2011 - 02.2015
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
- Administered medications and performed basic and advanced patient assessments.
- Maintained patient records and reports to enable tracking history and provide accurate and up-to-date information for physicians and other medical staff.
- Assisted physicians and nurses in performing diagnostic tests and procedures to identify accurate treatment for patients.
- Followed appropriate disinfecting procedures to sterilize medical equipment.
- Collected and processed laboratory specimens to obtain samples for analysis.
Education
Bachelor of Science - Nursing
Hawaii Pacific University
Honolulu, HI12.2009
High School Diploma -
Kahuku High School
Kahuku, HI06.2003
Skills
- Inventory Control Processes
- Quality Assurance
- Information Updates
- Quality Control
- Effective Planning
- Motivational Leadership
- Policy Implementation
Timeline
Call Center Lead
Polynesian Cultural Center, PCC
03.2021 - Current
Front Desk Manager
McCormick At Scottsdale
02.2018 - 01.2020
Business Loan Broker
Arizona Capital Group
09.2015 - 01.2019
Med-Tech
Queens Medical Center
12.2011 - 02.2015
Bachelor of Science - Nursing
Hawaii Pacific University
High School Diploma -
Kahuku High School
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