Cheyenne Trautman
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Excels in handling multiple tasks, I enhance customer satisfaction and boost sales through comfortable service and upselling techniques at Black Bear Diner. My strong work ethic and ability to engage guests and proficiency in POS systems, showcases my commitment to excellence in fast-paced environments.
experiences.
Overview
8
8
years of professional experience
Work History
Server
Black Bear Diner
12.2019 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with attention to customer needs.
- Worked with POS system to place orders and manage bills.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Improved customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport, I always like to figure out ways to improve my customer satisfaction.
- Bussed and reset tables to keep dining room and work areas clean.
- Carried out complete opening, closing and shift duties.
- Answered customers' questions, recommended items, and recorded order information.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server
KC Baby Back Ribs
03.2017 - 03.2020
- Demonstrated multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages with focused attention to customer needs.
- Worked with POS system to place orders and manage bills.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Developed warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Carried out complete opening, closing and shift change duties.
Education
Dental Hygiene - Dental Hygienist
Concorde Career College - Kansas City
930 Carondelet Drive, Kansas City, MO 6411404-2025
Associate of Arts - Dental Hygiene
Metropolitan Community College - Blue River
20301 MO-78, Independence, MO 6405705-2022
High School Diploma -
Oak Grove Highschool
605 SE 12th Street, Oak Grove, MO 6407505-2020
No Degree -
University of Central Missouri
116 W South St, Warrensburg, MO 6409305-2020
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Customer service
- Cleanliness standards
- Menu memorization
- Food running
- Team collaboration
- Sales expertise
Languages
Spanish
Limited Working
Timeline
Server
Black Bear Diner
12.2019 - Current
Server
KC Baby Back Ribs
03.2017 - 03.2020
Dental Hygiene - Dental Hygienist
Concorde Career College - Kansas City
Associate of Arts - Dental Hygiene
Metropolitan Community College - Blue River
High School Diploma -
Oak Grove Highschool
No Degree -
University of Central Missouri
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