Cheyenne Treharne
Orange County,CA
Summary
Dynamic Closing Specialist with expertise in regulatory compliance and customer communication at Ox Car Care. Proven ability to enhance customer satisfaction through effective problem resolution and upselling strategies. Recognized for building rapport and streamlining processes, resulting in improved transaction efficiency and client retention. Strong CRM proficiency and adaptability in fast-paced environments.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Closing Specialist, Policy Expert
Ox Car Care
10.2025 - Current
- CRM
- Coordinated closing procedures to ensure timely and accurate transactions.
- Reviewed closing documents for compliance with regulatory standards.
- Assisted clients in understanding closing processes and documentation requirements.
- Managed communication with lenders, realtors, and clients throughout transaction lifecycle.
- Assisted customers with product inquiries and order placements to enhance overall satisfaction.
- Utilized CRM software to track interactions and maintain accurate customer records.
- Handled customer objections effectively to convert leads into sales opportunities.
- Demonstrated strong communication skills while engaging with diverse customer base over the phone.
- Adapted communication style according to diverse clientele backgrounds for better connection and rapport building during calls.
- Contributed to positive work environment by assisting colleagues with problem-solving and skill development.
- Provided valuable input during team meetings aimed at refining call center protocols based on evolving market trends or consumer preferences.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Streamlined processes for increased efficiency in managing large volume of inbound calls daily.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Opened new accounts and documented personal, demographic, and payment information in system.
- Implemented upselling techniques to increase revenue and move product.
- Observed and learned changing customer requirements and adapted sales strategies as needed.
- Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
- Educated customers on product and service benefits, explaining features and answering questions.
- Negotiated pricing and payment terms with customers when possible to close deals.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
- Reduced average call times by quickly addressing customer inquiries and resolving issues proactively.
- Retained existing customers by addressing concerns promptly and offering personalized solutions to meet their needs.
- Maintained high-quality standards through thorough knowledge of products, services, and company policies.
- Demonstrated flexibility by adapting to shifting call center priorities and adjusting strategies accordingly for optimal outcomes.
- Utilized CRM systems proficiently to track customer interactions, ensuring accurate records for future reference and followups.
- Strengthened customer loyalty through empathetic listening and understanding individual requirements.
Event Security Officer
Wow! Special Events
05.2023 - 06.2024
- Monitored event venues to ensure safety and compliance with security protocols.
- Conducted thorough bag checks and screenings for attendees entering events.
- Collaborated with event staff to coordinate crowd management strategies.
- Responded swiftly to incidents, maintaining calm and ensuring guest safety.
- Provided assistance during emergency situations, following established safety procedures.
- Maintained detailed logs of security activities and incidents throughout events.
- Evaluated security measures post-event to identify areas for improvement.
- Scanned incoming and outgoing personnel and packages using hand-held wands and x-ray machinery to protect building, assets, and individuals.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Responded quickly to emergency situations to assess and deflect issues.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Investigated suspicious activities and persons to maintain security of premises.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Adapted quickly to changing circumstances during events, demonstrating flexibility and resilience under high-pressure situations.
- Developed comprehensive knowledge of each venue layout for better situational awareness during security operations.
- Participated in staff meetings, special events, and professional development activities.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Assisted in training new security personnel on procedures and best practices.
Receptionist Manager
Haven Of Wellness Day Spa
01.2016 - 04.2024
- Managed daily front desk operations to ensure seamless client experiences.
- Trained and mentored staff on customer service protocols and spa procedures.
- Oversaw appointment scheduling using spa management software for efficiency.
- Developed and implemented operational policies to enhance workflow effectiveness.
- Provided exceptional customer service, addressing client inquiries and resolving issues efficiently.
- Managed appointment scheduling through electronic booking systems to optimize therapist utilization.
- Assisted in maintaining cleanliness and organization of reception area, enhancing overall guest experience.
- Coordinated with spa staff to ensure timely service delivery and seamless client transitions between treatments.
- Trained new reception staff on operational procedures and customer service protocols to enhance team performance.
- Developed promotional materials for spa services, increasing awareness and engagement among clients.
- Implemented feedback mechanisms for guests, leading to actionable improvements in service offerings and satisfaction rates.
- Handled payments and processed credit card transactions.
- Handled assignments independently with good judgement and critical thinking skills.
- Maintained pristine reception area, contributing to welcoming environment for clients.
- Processed client payments and transactions swiftly, ensuring smooth checkout process.
- Developed system for managing client records, ensuring confidentiality and easy access for future appointments.
- Assisted in organizing spa events, leading to increased client engagement and loyalty.
- Improved spa ambiance with careful selection of background music and aromatherapy scents.
- Implemented client follow-up system, encouraging repeat visits and positive reviews.
- Enhanced client experience by managing appointment schedules efficiently, reducing wait times.
- Answered client inquiries with detailed knowledge of spa services and products, boosting sales.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Oversaw daily operations to ensure exceptional guest experiences and service quality.
- Managed staff scheduling, training, and performance evaluations to enhance team efficiency.
- Developed marketing strategies to increase client retention and attract new customers.
- Established standard operating procedures for treatments and customer interactions to ensure consistency.
- Collaborated with vendors to negotiate contracts and manage supply chain logistics effectively.
- Analyzed customer feedback to identify areas for improvement in services and offerings.
- Enhanced customer satisfaction by implementing personalized treatment plans and delivering exceptional service.
- Led staff meetings to communicate goals, address concerns, and foster a positive workplace culture.
- Ensured compliance with state regulations for licensing, sanitation, facility maintenance, and safety protocols.
- Managed daily operations for smooth functioning, ensuring a clean, safe, and welcoming environment for clients.
- Greeted spa guests warmly to create positive first impression of establishment.
- Managed activities related to staff training, treatment procedures, inventory management and marketing.
- Generated reports to track spa performance and make recommendations for improvement.
- Conducted internal audits of spa finances and completed basic accounting functions to maintain accurate records.
- Managed expenses and controlled costs through proper salon budget development and monitoring.
- Trained and supervised spa staff on best practices, sales techniques and customer service.
Night Auditor
Motel 6
03.2013 - 11.2015
- Managed front desk operations, ensuring accurate guest check-ins and check-outs.
- Conducted nightly audits of financial transactions to verify accuracy and compliance.
- Resolved guest inquiries and complaints efficiently to enhance customer satisfaction.
- Coordinated with housekeeping staff to ensure room readiness for incoming guests.
- Implemented process improvements that streamlined nightly audit procedures.
- Trained new employees on operational procedures and customer service standards.
- Maintained accurate records of cash flow and inventory management overnight.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Coordinated with daytime staff to communicate important guest information, ensuring smooth transitions and continuity of service.
- Supported sales efforts by proactively upselling available services to guests during their stay, increasing overall revenue growth.
- Managed front desk operations during night, maintaining security and guest safety.
- Updated guest accounts and processed payments accurately, safeguarding financial integrity.
- Enhanced guest satisfaction by providing efficient check-in and check-out services.
- Resolved guest issues with professional and empathetic communication, improving overall stay experiences.
Salon Receptionist
Fantastic Sam's Cut & Color
09.2014 - 12.2014
- Managed appointment scheduling and client intake processes, enhancing operational efficiency.
- Provided exceptional customer service, resolving inquiries and concerns to ensure client satisfaction.
- Coordinated communication between clients and stylists, fostering positive salon relationships.
- Maintained accurate records of client preferences and service history for personalized experiences.
- Assisted with inventory management, ensuring supplies were well-stocked and organized.
- Supported marketing initiatives by promoting special offers through social media channels.
- Implemented process improvements that reduced wait times and streamlined front desk operations.
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Kept track of inventory levels for retail products, alerting management when reordering was necessary to avoid stockouts.
- Enhanced customer satisfaction by promptly greeting clients and efficiently managing appointments.
- Facilitated smooth transactions, accurately processing payments and maintaining balanced cash registers daily.
- Maintained a clean and organized front desk area, creating an inviting environment for clients upon arrival.
- Listened closely to customer complaints and responded appropriately to issues.
- Maintained up-to-date knowledge of salon services and industry trends in order to provide accurate information and recommendations to clients.
- Increased sales revenue by promoting salon products and services through comprehensive knowledge and persuasive recommendations.
- Assisted stylists with preparing clients for services, enhancing overall efficiency during peak hours.
- Communicated with spa team members if clients canceled or changed appointment times.
- Contributed to the salon''s positive reputation by delivering exceptional customer service, resulting in numerous word-of-mouth referrals.
- Developed relationships with guests to meet client needs and encourage repeat service.
- Resolved client issues professionally, fostering trust in the salon's commitment to customer satisfaction.
- Collaborated effectively with team members to ensure seamless coordination of client appointments and overall salon operations.
- Implemented effective appointment reminder system via phone calls or text messages to reduce no-shows and last-minute cancellations.
- Expedited check-in procedures by confirming appointments, verifying client information, and updating records as necessary.
- Boosted client retention with superior communication skills, providing a welcoming atmosphere and addressing concerns in a timely manner.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Compiled information from files and research to satisfy information requests.
- Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
- Routed incoming mail and messages to relevant personnel without delay.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled assignments independently with good judgement and critical thinking skills.
- Handled payments and processed credit card transactions.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Scheduled office meetings and client appointments for staff teams.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Achieved specified sales targets by promoting special treatments, additional services, and products.
- Assisted with marketing campaigns to promote spa services.
- Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
- Enforced spa policies, following company procedures at all times.
- Escorted clients to spa areas, treatment rooms, and offices.
- Introduced new beauty products to consumers by informing clients about use and benefits.
- Updated customer records and maintained accurate client information.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Streamlined salon operations for increased efficiency by handling administrative tasks such as inventory management and staff scheduling.
- Assisted in organizing special events within the salon such as product launches or client appreciation events, contributing to increased business opportunities.
Chef Assistant
American Junkie Restaurant
02.2014 - 05.2014
- Assisted head chef in preparing and plating dishes for service.
- Managed inventory by tracking ingredient levels and minimizing waste.
- Collaborated with kitchen staff to maintain cleanliness and organization.
- Supported menu development through research on seasonal ingredients.
- Supervised daily kitchen operations, ensuring high standards of food quality and presentation.
- Developed and implemented new menu items, enhancing guest satisfaction and operational efficiency.
- Enhanced kitchen efficiency by streamlining food preparation processes and maintaining a clean workspace.
- Collaborated with the front-of-house team to ensure seamless communication between kitchen and dining area, enhancing overall guest satisfaction.
- Enforced health and safety regulations, maintaining compliance with industry standards in the kitchen environment.
- Streamlined food preparation procedures, increasing productivity while maintaining quality standards.
- Led weekly staff meetings to discuss performance goals, menu changes, and training opportunities.
- Established strong relationships with local vendors to secure the freshest ingredients at competitive prices.
- Mentored junior staff members in culinary techniques and best practices, fostering an environment of professional growth.
- Maintained safe working conditions by enforcing adherence to health department regulations and training staff on proper sanitation procedures.
- Coordinated special events catering services, providing exceptional dining experiences for clients and guests.
- Contributed to a positive work environment by resolving conflicts among team members effectively and professionally.
- Increased repeat business by consistently delivering outstanding meals that met or exceeded guest expectations.
- Ensured consistent food quality by implementing strict quality control measures and monitoring inventory levels.
- Implemented cost-saving initiatives that reduced food waste while maintaining high-quality dishes for guest enjoyment.
- Introduced innovative plating techniques that elevated the visual appeal of dishes while adhering to nutritional guidelines.
- Spearheaded efforts towards sustainability within the kitchen by adopting eco-friendly practices such as composting leftovers and recycling used materials.
- Assisted with budget management and financial reporting tasks, contributing to the overall success of the restaurant''s operations.
- Developed creative menu options to cater to diverse dietary needs and preferences, increasing overall customer satisfaction.
- Participated in community outreach programs highlighting healthy eating habits and promoting awareness about responsible sourcing of ingredients.
- Reduced wait times for customers by optimizing cooking processes for maximum efficiency without sacrificing food quality or taste.
Education
High School Diploma -
Parkridge Private School
Long Beach, CABachelor of Science -
Community College
Bachelor of Science - Audio Production
Full Sail University
Winter Park, FL06-2028
No Degree - Esthetics Skin Care
Marinello School Of Beauty
Huntington Beach, CA09-2015
Skills
- Closing procedures
- Regulatory compliance
- Customer communication
- CRM software
- Document review
- Customer satisfaction
- Appointment scheduling
- Problem resolution
- Client retention strategies
- Emergency response
- Industry networking
- Closing expertise
- Data collection
- CRM proficiency
- Process improvement
- Transaction management
- Lead generation
- Deadline oriented
- Team collaboration
- Quality assurance
- Compliance awareness
- Title examination
- Building rapport
- Closing techniques
- Persuasive speaking
- Application review
- Upselling strategies
- Competitor analysis
- Deal structuring
- Cross-selling
- Teamwork
- Multitasking capacity
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Critical thinking
- Organizational skills
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Verbal communication
- Relationship building
- Customer relations
- Organization
- Microsoft office
- Data entry
- Team building
- Filing systems
- Task prioritization
- Interpersonal skills
- Analytical thinking
- Documentation review
- Conflict resolution
- Information gathering
- Goal setting
- Risk assessment
- Professionalism
- Interpersonal communication
- Relationship management
- File management
- Objection handling
- Target achievement
- Customer account review
- Time management abilities
- Continuous improvement
- Adaptability
- Written communication
- Personal data collection
- Lending software systems
- Microsoft Office Suite
- Employment verification
- Multitasking Abilities
- Negotiation skills
- Event security protocols
- Staff training
Certification
- Licensed CA Esthetician - 2015-2029
- Certified Senior Professional, SHRM - 2016-2028
- CPM - Certified Professional Manager
Timeline
Closing Specialist, Policy Expert
Ox Car Care
10.2025 - Current
Event Security Officer
Wow! Special Events
05.2023 - 06.2024
Receptionist Manager
Haven Of Wellness Day Spa
01.2016 - 04.2024
Salon Receptionist
Fantastic Sam's Cut & Color
09.2014 - 12.2014
Chef Assistant
American Junkie Restaurant
02.2014 - 05.2014
Night Auditor
Motel 6
03.2013 - 11.2015
High School Diploma -
Parkridge Private School
Bachelor of Science -
Community College
Bachelor of Science - Audio Production
Full Sail University
No Degree - Esthetics Skin Care
Marinello School Of Beauty