Cheyenne Trout
Houston
Summary
Dynamic retail professional with over 9 years of experience in customer service, team leadership, and store operations. Recognized for cultivating high-performing teams, ensuring seamless store functionality, and driving sales growth. Committed to fostering employee development, maintaining organized and efficient environments, and embracing new challenges with enthusiasm and a positive mindset. Proven ability to enhance customer experiences while achieving operational excellence in fast-paced retail settings.
Overview
10
10
years of professional experience
Work History
Retail Parts Pro
Advance Auto Parts
09.2021 - Current
- Focus Five Program
- Managed inventory levels to ensure optimal stock availability and timely order fulfillment.
- Assisted customers in selecting appropriate parts, enhancing overall satisfaction and loyalty.
- Analyzed sales trends to recommend product assortments and improve sales performance.
- Trained new staff on operational procedures, systems, and customer service standards.
- Developed efficient processes for parts retrieval, reducing wait times for customers.
- Led team initiatives focused on improving customer engagement and product knowledge training.
- Collaborated with team members to maintain a clean, organized, and visually appealing store environment.
- Utilized strong communication skills to effectively address customer concerns, resulting in a positive shopping experience for all clients.
- Contributed to the achievement of sales goals through proactive engagement with customers and consistent follow-up on leads.
- Actively participated in weekly meetings to discuss department concerns, share best practices, and identify areas for improvement within the team''s performance.
- Resolved customer inquiries and issues promptly, demonstrating professionalism and empathy at all times.
- Streamlined inventory management by implementing efficient organization systems and maintaining accurate records.
- Developed comprehensive knowledge of various automotive systems which led to more efficient and accurate product recommendations.
- Maintained strict adherence to safety protocols when handling hazardous materials or performing tasks related to equipment maintenance.
- Ordered parts from various distributors to fulfill demands.
- Organized parts storage and stocked inventory according to established guidelines.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Adhered to company guidelines for performance and compliance.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Front End Supervisor
Ross Dress for Less
05.2016 - 09.2021
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff to enhance performance and customer service skills.
- Streamlined front-end processes, improving checkout efficiency and reducing wait times.
- Managed inventory levels, facilitating timely restocking of merchandise on the sales floor.
- Collaborated with management to implement promotional displays, driving seasonal sales growth.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Conducted regular audits of cash handling procedures to maintain accuracy and security.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Led by example in customer interactions, setting high standard for service that team members followed.
Education
Bachelor of Science - Business Management
Texas Southern University
Houston, TX01.2019
Eastwood Academy Charter High School -
Eastwood Academy Charter High School
Houston, TX05-2015
Skills
- Merchandising strategies
- Returns processing
- Stock control
- Ordering parts
- Customer service
- Team collaboration
- Inventory management and auditing
- Sales training
- Strong communication and interpersonal skills
- Active listening
- Adaptability and flexibility
- Positive customer engagement
Accomplishments
- Built productive, successful team using key training and development strategies.
- Resolved product issue through consumer testing.
- Create strong relationships with customers and create positive environment to come back
Languages
English
Native or Bilingual
Timeline
Retail Parts Pro
Advance Auto Parts
09.2021 - Current
Front End Supervisor
Ross Dress for Less
05.2016 - 09.2021
Bachelor of Science - Business Management
Texas Southern University
Eastwood Academy Charter High School -
Eastwood Academy Charter High School