Cheyenne Turks
Austin,TX
Summary
Hospitality industry professional seeking employment in a fast-paced environment with a company that will allow me to further continue my experience, to develop my skills, and become an asset to your organization.
Overview
10
10
years of professional experience
Work History
F&B HR Specialist & Administrative Assistant
Westminster Manor
06.2022 - Current
- Responsible for recruiting and interview setup for all hourly Food & Beverage positions, with oversight by HR Director and F&B managers.
- Liaison between Human Resources and F&B associates.
- Processes all F&B timesheets, bi-weekly, in a timely manner, including following up on missed punches, PTO, etc.
- Coordinate orientation and training programs for all newly hired employees which are scheduled on a regular basis.
- Assist in the over site of kitchen areas to ensure compliance with County and State Health Regulations.
- Advises F&B Director and Dining Services Manager regarding meal service operations, staffing and resident concerns.
- Inputs and costs invoices for the F&B Department.
Client Training Associate
NCR Corporation
08.2021 - 04.2022
- Responsible for the training of all users on NCR POS solutions for small to medium sized restaurants/hotels
- Independently troubleshooting software, hardware, database, and programming issues while onsite to meet customers' expectations, tailored to each individual project
- Performed remote/onsite due diligence to create finite training solutions for customers
- Worked remotely with and cross collaborated with multiple division across NCR Solutions
- Updating all task time in Project Management software
- Completed project sign off with customers to address any issues and or changes
- Pre and Post software configuration, training, and onsite support
- Apply principled practices and high standards of professionalism to projects and assignments
- Source and review documentation as needed.
Server/Bartender Keyholder
Cru Food & Wine Bar
04.2020 - 08.2021
- Assisted in Front of House operation and opening/closing of the restaurant
- Proficient with Aloha POS operations including server check-outs, nightly reports
- Coordinating all communications between front-of-the-house staff with back-of-the-house staff
- Responsible for carrying out various duties to ensure that customers received excellent service by providing a memorable dining experience
- Supervise and train team members, maintain appropriate inventory levels, ensure customer satisfaction and implement quality improvements
- Supported events and in-store promotions with high-energy social media postings and well-coordinated digital marketing strategies.
Catering Manager
Cru Food & Wine Bar
03.2018 - 04.2020
- Executed events with consistently high standards of organization, service quality, and enthusiasm for client objectives for the two Houston area locations
- Maintained high booking rates by fostering profitable relationships with clients and companies booking company dining events
- Maintained strict budgets with effective expense controls and thorough planning
- Revenue Driven: abilities to up sell, hand sell specials, converse with customer to increase ticket & dining experience
- Execution of events including wine tasting, booking/serving private parties, and whole restaurant buy-outs
- Assisted in Front of House operations, training employees, opening/closing of the restaurant including server check-outs, nightly report in Aloha POS.
Bartender
Baker St. Pub and Grill
12.2013 - 06.2018
- Served food and alcoholic beverages in high-volume establishment
- Operated POS systems, entered orders, accepted payments, made change, and conducted credit card transactions
- Prohibited guest purchases in instances involving excessive alcohol consumption or impaired condition
- Leveraged craft beer and cocktail knowledge to make informed recommendations
- Marketing and advertisement for restaurant, social media, special events, community events, and wine dinners
- Trained and supervised bar staff to deliver exceptional service to customers.
Education
Level 1 Introductory Master Sommelier Certificatio -
Master Court of Sommeliers
02.2024
HIGH SCHOOL DIPLOMA -
College Park High School
12.2013
Skills
- Exceptional customer service skills
- Excellent communication skills self-starter, detail oriented
- Capacity to multitask and balance workload
- Troubleshooting problems and building successful solutions
- Proficient in all areas of Microsoft Office and other software solutions- QuickBase, iExpense, WorkDay, Concur, UKG Dimensions, AP Express, Full Count, Simply Work
Timeline
F&B HR Specialist & Administrative Assistant
Westminster Manor
06.2022 - Current
Client Training Associate
NCR Corporation
08.2021 - 04.2022
Server/Bartender Keyholder
Cru Food & Wine Bar
04.2020 - 08.2021
Catering Manager
Cru Food & Wine Bar
03.2018 - 04.2020
Bartender
Baker St. Pub and Grill
12.2013 - 06.2018
Level 1 Introductory Master Sommelier Certificatio -
Master Court of Sommeliers
HIGH SCHOOL DIPLOMA -
College Park High School
Similar Profiles
Joe CruzJoe Cruz
Kitchen Lead at Westminster ManorKitchen Lead at Westminster Manor
Carolyn MurrayCarolyn Murray
LVN Charge Nurse at Westminster ManorLVN Charge Nurse at Westminster Manor
Anna Maria KativuAnna Maria Kativu
Server at Westminster ManorServer at Westminster Manor
THOMAS REPPUHNTHOMAS REPPUHN
Sales Representative at Pepsi Beverages GroupSales Representative at Pepsi Beverages Group
Danielle SanchezDanielle Sanchez
Owner/ Marketing Director at Wildfire Marketing SolutionsOwner/ Marketing Director at Wildfire Marketing Solutions