Cheyenne Tydings
Greensboro,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Field Service Technician Supervisor
Reeb Millwork
07.2021 - Current
- Facilitated communication between office personnel, subcontractors, and customers.
- Improved customer satisfaction levels with prompt response to service requests and effective problem resolution.
- Coordinated logistics for personnel transportation, equipment shipments, and accommodations during remote assignments.
- Established strong relationships with clients through excellent communication skills and professional conduct.
- Led a diverse team of technicians successfully through complex projects requiring adaptability under changing circumstances.
- Monitored work performance and quality to maintain standards.
- Checked safety practices and integrity of PPE.
- Managed budgets, controlled expenses, and maintained accurate financial records for field service operations.
- Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management.
- Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Promoted safety awareness within the team, leading to a reduction in workplace accidents and incidents.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
Field Service Coordinator
Reeb Millwork
05.2018 - 07.2021
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Monitored product quality and communicated necessary improvements to site superintendent.
- Evaluated final results to determine quality levels and isolate root causes of any identified faults.
- Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management.
- Organized ongoing maintenance schedules to boost system performance.
- Supervised team of installers and mechanics to complete work on time and to company standards.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Created and maintained daily and weekly reports for upper management.
- Participated in meetings and discussions with internal and external stakeholders to discuss KPIs and strategies for successful completion of service projects.
- Reviewed incoming service requests to prioritize workloads based on urgency and resource availability effectively.
- Managed scheduling and dispatch of field service technicians, ensuring timely onsite support for clients.
- Provided remote technical support when needed, expediting issue resolution while minimizing technician travel time.
- Participated in cross-functional meetings to discuss ongoing projects'' status updates, potential roadblocks or challenges requiring collaboration between various departments.
- Coordinated with sales teams to provide pre-and post-sales technical support, resulting in increased customer retention.
- Mentored junior team members by sharing technical expertise, providing guidance in troubleshooting complex issues, and fostering a positive work environment to support professional growth.
Server
9 Central Diner
07.2017 - 05.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
La Delizia
06.2015 - 07.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Education
Bachelors of Arts - Business Administration & Management
Wilmington University
05.2024
Associate of Arts in Business - Business Administration
Chesapeake College
12.2018
Diploma - Accounting
North Caroline High School
06.2016
Skills
- Quickbooks Certified
- Knowledge of Excel
- Computer Integration Systems Certified
- Communication Skills
- Complaint Handling
- Presentation Skills
- Team-Problem Solving
- Educated on Safety Protocol for the Field
- Relationship Building
- Positive Attitude
- Troubleshooting and repair
- Field Repairs
- Customer Service
- Teamwork and Coordination
- Training and mentoring
- Inventory Management
- Scheduling jobs
- Work Order Management
- Staff Management
- Preparing Work Orders
- Managing projects
- Team direction
- Recordkeeping requirements
- Coordinating projects
- Customer billing management
- Creating estimates
- Schedule Management
- Service Calls
- System Installation
- Attention to Detail
- Stress Tolerance
- Data Entry and Analysis
- Analytical and Critical Thinking
- Month-end closings
- Data Management
- Bookkeeping
- Vendor Relationship Management
- Invoice Coding
- Finance
- Expense Tracking
- Time Management
- Purchase Order Management
- Invoice Processing
- Accounts Payable Software
- Accounts Receivable
- Invoicing proficiency
- Credit and collections
- Process Improvements
- General Ledger
- Policy Development
Awards
- Microsoft Office Specialist Powerpoint: 2016
- Microsoft Office Specialist Word: 2013
- ThermaTru Certified Door System Installer
Timeline
Field Service Technician Supervisor
Reeb Millwork
07.2021 - Current
Field Service Coordinator
Reeb Millwork
05.2018 - 07.2021
Server
9 Central Diner
07.2017 - 05.2018
Server
La Delizia
06.2015 - 07.2017
Bachelors of Arts - Business Administration & Management
Wilmington University
Associate of Arts in Business - Business Administration
Chesapeake College
Diploma - Accounting
North Caroline High School
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