Cheyenne Vargas-Knaack
Escondido,CA
Summary
Dedicated and adaptable professional with a proactive attitude. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support. Excel in teamwork, communication, and problem-solving to achieve objectives and improve operational workflows.
Overview
12
12
years of professional experience
Work History
Franchise Operations Specialist
The Good Feet Store
San Diego, US
08.2020 - 08.2024
- Uphold corporate and franchise standards of company policies and procedures.
- Interview, hire, and train new and current employees in 20 corporate locations.
- Analyze and audit traffic data from Corporate and Franchise locations.
- Onboarding Corporate and Franchise locations on newer systems, with continuous support on all other systems.
- Identified areas of improvement in current operations systems and implemented changes accordingly. Worked with managers to resolve concerns.
- Monitored performance metrics, key performance indicators, and tracked progress against goals to identify opportunities for improvement and create effective strategies.
- Reviewed existing operations processes for accuracy, timeliness, and adherence to internal guidelines.
Assistant Manager/ Sales Specialist
New Balance
Encinitas, US
10.2017 - 08.2020
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Communicated regularly with customers to gain insights into their needs.
- Supervised daily operations, including scheduling shifts and assigning duties.
- Served as a liaison between staff members and senior management personnel.
- Provided technical support to customers regarding product features and usage.
- Generated daily reports on sales performance metrics, such as revenue goals achieved.
Floor Manager / Sales Specialist
Victoria's Secret
Newport Beach, US
04.2015 - 10.2017
- Ensured that all staff members adhered to safety guidelines and regulations.
- Organized promotional events, such as product launches or special discounts, in order to increase sales revenue.
- Maintained a safe, clean, and organized floor environment.
- Assigned tasks to team members in accordance with their skill set.
- Monitored inventory levels, restocked shelves as needed, and reported any discrepancies to management.
- Conducted regular audits of store operations to ensure compliance with company standards.
- Developed strategies for increasing sales productivity and profitability within the department.
- Coached team members on customer service techniques and provided feedback on performance.
- Reviewed employee time sheets for accuracy and submitted payroll information on a weekly basis.
Paralegal/Legal Assistant
iAccident Lawyer
Newport Beach, US
11.2012 - 04.2015
- Reviewed and organized legal documents, such as pleadings, motions, and briefs.
- Drafted correspondence to clients and other attorneys.
- Conducted research on relevant laws, regulations, judicial decisions, and legal articles.
- Maintained client files according to established protocols.
- Proofread documents prior to filing them with courts or submitting them to opposing counsels.
- Updated attorneys on changes in the law that affect their practice area.
- Provided administrative support, such as answering phones or scheduling appointments.
- Identified and analyzed legal documents, discoveries, and contracts.
- Organized client calendars, prepared mailings, and handled high call volumes.
Education
Certificate - Paralegal
Career College of California
Santa Ana, CAHigh School Diploma -
Fountain Valley High School
Fountain Valley, CASkills
- Customer Service
- Customer Care
- Case Management
- Microsoft Outlook
- Proofreading
- Sales
- Salesforce
- Office duties
- Project Management
- Operational Efficiency
- Experience in leadership
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Franchise Operations Specialist
The Good Feet Store
08.2020 - 08.2024
Assistant Manager/ Sales Specialist
New Balance
10.2017 - 08.2020
Floor Manager / Sales Specialist
Victoria's Secret
04.2015 - 10.2017
Paralegal/Legal Assistant
iAccident Lawyer
11.2012 - 04.2015
Certificate - Paralegal
Career College of California
High School Diploma -
Fountain Valley High School
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