Cheyenne Veitenheimer
Wichita Falls
Summary
I am an enthusiastic worker with a proven track record in delivering exceptional guest experiences. I am also skilled in team collaboration, staff training, and maintaining high cleanliness standards to enhance customer satisfaction. I am focused on providing consistent and high-quality cleaning services with outstanding results. I am considered to be a trustworthy and accommodating customer service professional who is dedicated to exceptional performance and quality standards.
I have a collection of translatable skills that include direct deescalation tactics, sales boost lingo and a drive to ensure that every guest leaves happy to the fullest extent of my abilities.
Overview
12
12
years of professional experience
Work History
Office Cleaner
Windthorst Tire & Lube
Windthorst, TX
01.2026 - Current
- Maintained cleanliness of office spaces, ensuring a tidy and welcoming environment for staff and customers.
- Collaborated with team members to ensure all areas met cleanliness standards consistently throughout the facility.
- Emptied trashcans and transported waste to collection areas.
- Tidied lobby and reception areas to create professional and welcoming first impression for visitors.
- Received positive feedback from staff regarding the level of cleanliness maintained throughout the office spaces during annual evaluations.
- Boosted employee productivity by maintaining a clutter-free office space through efficient organization and waste disposal.
- Assisted in organizing cleaning supplies and equipment, facilitating efficient access during cleaning processes.
- Followed safety protocols while using cleaning agents and equipment to minimize hazards in the workplace.
Server
The Parkway Grill
Wichita Falls, TX
08.2024 - 03.2026
- Delivered exceptional customer service to enhance guest satisfaction and loyalty.
- Managed food and beverage orders efficiently, ensuring timely delivery and accuracy.
- Assisted in training new staff on menu items and service protocols.
- Collaborated with kitchen team to coordinate meal preparation and presentation.
- Maintained cleanliness and organization of dining area to uphold health standards.
- Handled cash transactions accurately while balancing cash register at end of shifts.
- Resolved customer complaints promptly, ensuring a positive dining experience.
- Developed knowledge of menu offerings to provide personalized recommendations to guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Front of House Manager
The Highlander Public House
Wichita Falls, TX
11.2019 - 07.2024
- Supervised daily operations to ensure exceptional guest experiences and service quality.
- Trained and mentored front-of-house staff, fostering a collaborative team environment.
- Managed reservations and guest inquiries, optimizing seating arrangements for maximum capacity.
- Conducted performance evaluations, providing constructive feedback to enhance staff development.
- Developed and maintained relationships with vendors to ensure quality product supply.
- Oversaw compliance with health and safety regulations, ensuring a safe dining environment.
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Performed cash handling activities and secured nightly bank deposits.
- Maintained high standards of cleanliness and organization throughout the establishment, ensuring compliance with health codes and regulations.
- Improved staff retention by fostering a supportive work environment and providing ongoing training opportunities.
- Monitored inventory levels closely to minimize waste while keeping costs under control through careful planning and purchasing decisions.
- Boosted team morale through regular performance feedback sessions and recognition of exceptional work.
- Implemented successful marketing campaigns to increase patronage during traditionally slow periods or off-peak hours.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
- Oversaw the development of the first franchise location, offering training to all new employees as well as assisting with lift off of the restaurant.
- Developed menus for monthly bar specials, as well as creating menus for special events and reservations to ensure and streamline prompt service from kitchen to service.
General Manager
Silver Dollar Saloon
Wichita Falls, TX
10.2019 - 12.2020
- Managed budget allocations, optimizing resource use to increase profitability.
- Led marketing initiatives that increased customer engagement and foot traffic.
- Developed and implemented staff training programs to enhance service quality and efficiency.
- Oversaw daily operations to ensure compliance with health and safety regulations.
- Analyzed sales data to identify trends, informing strategic decisions for menu enhancements.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Directed and oversaw the booking of entertainers and events, including karaoke.
Shift Lead Supervisor
The Deli Planet & Drinkery
Wichita Falls, TX
03.2018 - 11.2019
- Trained and mentored new staff, fostering a collaborative team environment.
- Resolved customer inquiries and complaints, maintaining high levels of service excellence.
- Conducted regular performance evaluations, providing constructive feedback to team members.
- Ensured compliance with health and safety regulations across all operations.
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Managed daily cash transactions accurately, reducing discrepancies in financial reports while adhering to strict security protocols.
Server
Cheddars Stratch Kitchen
Wichita Falls, TX
05.2016 - 03.2018
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
Counter Server
Rusty's BBQ
Windthorst, TX
11.2013 - 08.2016
- Operated point-of-sale system accurately, managing cash transactions and processing orders efficiently.
- Prepared and served menu items consistently, adhering to food safety standards and quality guidelines.
- Monitored inventory levels, communicated needs to management, and minimized waste effectively.
- Managed multiple tasks in high-volume environment.
- Processed cash, debit and credit card payments.
- Maintained sanitation of restaurant by mopping and sweeping floors, washing counters, and disposing of trash.
- Provided responsive, exceptional service to customers by answering questions, making recommendations, providing samples and responding to requests.
- Restocked counter supplies, condiments, napkins and silverware.
- Delivered food to guest tables with timeliness and efficiency.
Education
High School Diploma -
Windthorst Independent School District
Windthorst05-2016
Skills
- Office organization
- Restroom maintenance
- Thorough cleaning
- Hard floor maintenance
- Entryway maintenance
- Deep cleaning
- Waste disposal
Timeline
Office Cleaner
Windthorst Tire & Lube
01.2026 - Current
Server
The Parkway Grill
08.2024 - 03.2026
Front of House Manager
The Highlander Public House
11.2019 - 07.2024
General Manager
Silver Dollar Saloon
10.2019 - 12.2020
Shift Lead Supervisor
The Deli Planet & Drinkery
03.2018 - 11.2019
Server
Cheddars Stratch Kitchen
05.2016 - 03.2018
Counter Server
Rusty's BBQ
11.2013 - 08.2016
High School Diploma -
Windthorst Independent School District