Cheyenne Vieira
Marietta,GA
Summary
Diligent phlebotomist with comprehensive background in performing blood draws and specimen collection in various settings. Proven ability to maintain patient comfort and ensure accurate sample handling, contributing to reliable diagnostic results. Demonstrated expertise in venipuncture techniques and maintaining sterile environments.
Overview
5
5
years of professional experience
Work History
Mobile Phlebotomist
Straight Shot Mobile
05.2025 - Current
- Reduced wait times for patients by effectively managing daily schedules and appointments for mobile phlebotomy services. While emailing lab results to doctors
- Fostered positive relationships with clients, generating repeat business through excellent customer service.
- Educated diverse patients on the phlebotomy process to enhance comfort and cooperation during procedures with challenging veins.
Phlebotomist
Family Health Care of Smyrna
04.2025 - Current
- Centrifuged blood samples as outlined in clinical protocols.
- Packaged and shipped specimens to central lab daily.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Trained new phlebotomists in proper blood collection techniques and safety protocols, elevating overall quality of care.
Phlebotomist
Family Health Clinic of McDonough
05.2023 - 02.2025
- Collaborated with healthcare teams to streamline patient flow and enhance service delivery.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Identified veins suitable for venipuncture with precision, minimizing discomfort for patients.
Customer Service Team Lead
Sertec Chick-fil-a
01.2021 - 02.2025
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Trained and mentored staff on effective communication and problem-solving techniques.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Resolved customer service issues using company processes and policies and provided updates to customers.
Education
High School Diploma -
North Eastern Academy
Manhattan, NY04.2003
Skills
- Hemoglobin testing
- Wound assessment
- Pick Line Techniques
- Infection control protocols
Timeline
Mobile Phlebotomist
Straight Shot Mobile
05.2025 - Current
Phlebotomist
Family Health Care of Smyrna
04.2025 - Current
Phlebotomist
Family Health Clinic of McDonough
05.2023 - 02.2025
Customer Service Team Lead
Sertec Chick-fil-a
01.2021 - 02.2025
High School Diploma -
North Eastern Academy