Cheyenne Vieira

• Supervised daily phlebotomy operations to maintain compliance with safety and regulatory standards.
• Implemented quality control measures that enhanced sample accuracy and minimized processing errors.
• Developed efficient workflows that improved patient experience and shortened wait times for plasma donation.
• Conducted over 300 venipunctures.
• Medical Screening for new / old donors
• Donor Entry for qualifying new donors
• Conducted regular audits of equipment and facilities to maintain operational integrity and safety compliance.

• Centrifuged blood samples according to clinical protocols to ensure accurate testing results.
• Packaged and shipped specimens to central lab daily to facilitate timely analysis.
• Centrifuged blood samples as outlined in clinical protocols.
• Performed blood draws on 10-15 patients daily with precision, prioritizing patient comfort and safety protocols.

• Managed daily schedules and appointments for mobile phlebotomy services, reducing patient wait times and ensuring timely communication of lab results to doctors.
• Cultivated strong client relationships, resulting in repeat business through consistent delivery of excellent customer service.
• Maintained accurate patient records and ensured compliance with regulatory standards.
• Provided exceptional patient care and support during on-site phlebotomy services.
• Performed mobile blood collection procedures with adherence to safety protocols.

• Mentored staff in effective communication and problem-solving techniques, enhancing team skill set.
• Automated client correspondence, record tracking, and data communications to streamline office operations.
• Resolved customer service issues using company processes and policies, ensuring timely updates to customers.

A Breath of Fresh Air

Certification # T2W5H9P9