CHEYENNE WALPOOL
Shreveport,Louisiana
Summary
Dependable, organized, and motivated professional with over five years of customer service experience.
Overview
2027
2027
years of professional experience
Work History
Email Support Representative
Apple
08.2024 - 08.2026
- Responded to customer inquiries via email, delivering clear, professional, and helpful information to enhance customer satisfaction.
- Assisted customers with questions and concerns, ensuring a positive support experience and fostering customer loyalty.
- Used written communication and problem-solving skills to address customer needs.
- Prioritized customer requests, providing timely and thorough responses to meet customer needs effectively.
- Maintained accurate records and followed established support procedures.
- Protected customer information and maintained professionalism when handling sensitive matters.
- Worked remotely to provide customer support and assistance.
CSR
Teleperformance
03.2020 - 06.2024
- Assisted customers with inquiries, account concerns, and service-related questions, enhancing customer satisfaction through professional and courteous service.
- Utilized active listening and problem-solving skills to identify customer needs and deliver effective solutions.
- Communicated clearly with customers while maintaining patience and professionalism.
- Managed multiple tasks and customer requests, ensuring accuracy and detail-oriented service delivery.
- Followed company procedures, service guidelines, and quality standards.
- Documented customer interactions and maintained accurate information using company systems.
- Handled sensitive customer information responsibly and followed applicable privacy procedures.
- Adapted to changing processes, performance expectations, and customer service requirements.
- Provided customer service from a remote location, ensuring efficient communication
Stay-at-Home Mom | Household Management
- Manage daily schedules, responsibilities, and competing priorities in a busy household.
- Apply strong organizational and time-management skills to keep daily activities on track.
- Balance multiple responsibilities while remaining focused on important tasks and deadlines.
- Maintained routines, planned ahead, and adjusted priorities.
- Demonstrate patience, adaptability, and problem-solving when handling unexpected challenges.
- Demonstrate self-discipline, dependability, and independent decision-making.
Education
High School Diploma -
C.E. Byrd
College Education - Pharmacy Technician
Ayers Career College
Skills
- Written communication
- Email management
- Customer service
- Online support
- Remote collaboration
- Conflict resolution
- Data Management
- Attention to detail
- Task Prioritization
- Technical Proficiency
- Active listening
- Relationship management
Timeline
Email Support Representative
Apple
08.2024 - 08.2026
CSR
Teleperformance
03.2020 - 06.2024
Stay-at-Home Mom | Household Management
High School Diploma -
C.E. Byrd
College Education - Pharmacy Technician
Ayers Career College