Summary
Overview
Work History
Education
Skills
Timeline
Generic
Cheyenne Walters

Cheyenne Walters

San Tan Valley,AZ

Summary

Detail oriented, talented, goal-driven young woman whom is eager to thrive in any field of work. 5+ years of experience in various fields of customer service, 4 years of sales, social media management, and has in-depth knowledge about what drives a customer to want to make a sale.

Overview

6
6
years of professional experience

Work History

Server

Bjs Restaurants Inc
04.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.

Owner & Operator

Blushed Rose Esthetics
08.2020 - Current
  • Offered appointment information updates to guests in a polite and courteous manner
  • Maintained the front desk workstation by keeping it clean and free of personal items
  • Directed telephone calls to appropriate departmental personnel
  • Consistently followed all required protocols for scheduling appointments
  • Maintained a solid knowledge base of all products and services
  • Monitor participants' progress and adapt programs as needed
  • Maintain client databases
  • Carefully maintained financial filing system
  • Transported soiled linens to the laundry facilities
  • Cleaned spa according to State of Arizona safety and sanitary regulations
  • Served as a primary point of contact for members and guests for information on products and services
  • Remained polite when speaking with difficult guests on the phone
  • Followed through with client requests in a timely manner
  • Recorded inventory sales into the spa's weekly income report
  • Processed guest credit card information for salon services
  • Greeted all guests in a warm and friendly manner to create a positive first impression of the salon
  • Called clients to confirm upcoming appointments

Server

The Cheesecake Factory
11.2023 - 03.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Server & Bartender

Native Grill & Wings
04.2023 - 07.2023
  • Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons
  • Clean bars, work areas, and tables
  • Take beverage orders from serving staff or directly from patrons
  • Supervise the work of bar staff and other bartenders
  • Serve snacks or food items to customers seated at the bar
  • Create drink recipes
  • Balance cash receipts
  • Ask customers who become loud and obnoxious to leave, or physically remove them
  • Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws
  • Serve wine, and bottled or draft beer
  • Clean glasses, utensils, and bar equipment
  • Arrange bottles and glasses to make attractive displays
  • Collect money for drinks served
  • Slice and pit fruit for garnishing drinks
  • Escort customers to their tables
  • Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages
  • Collect payments from customers
  • Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties
  • Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff
  • Stock service areas with supplies such as coffee, food, tableware, and linens
  • Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required
  • Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom
  • Bring wine selections to tables with appropriate glasses, and pour the wines for customers
  • Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee
  • Remove dishes and glasses from tables or counters, take them to kitchen for cleaning
  • Fill salt, pepper, sugar, cream, condiment, and napkin containers
  • Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems
  • Present menus to patrons and answer questions about menu items, making recommendations upon request
  • Prepare tables for meals, including setting up items such as linens, silverware, and glassware

Server

Red Lobster
02.2019 - 03.2020
  • Prepare checks that itemize and total meal costs and sales taxes
  • Describe and recommend wines to customers
  • Clean tables or counters after patrons have finished dining
  • Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine
  • Explain how various menu items are prepared, describing ingredients and cooking methods
  • Inform customers of daily specials
  • Garnish and decorate dishes in preparation for serving
  • Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service
  • Greet guests and seat them at tables or in waiting areas
  • Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation
  • Take and prepare to-go orders
  • Plan parties or other special events and services
  • Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary
  • Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings
  • Answer telephone calls and respond to inquiries or transfer calls
  • Provide guests with menus
  • Inform patrons of establishment specialties and features
  • Inspect dining and serving areas to ensure cleanliness and proper setup
  • Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed
  • Receive and record patrons' dining reservations

Hostess

Rt O'Sullivan
08.2018 - 04.2019
  • Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods
  • Suggest specific product purchases to meet customers' needs
  • Take photographs of displays or signage
  • Instruct sales staff in color coordination of counter displays
  • Work as part of a team of demonstrators to accommodate large crowds
  • Refer unresolved customer grievances to designated departments for further investigation
  • Provide product samples, coupons, informational brochures, or other incentives to persuade people to buy products
  • Solicit sales of new or additional services or products
  • Change or rotate window displays, interior display areas, or signage to reflect changes in inventory or promotion

Front End Coordinator

Party City
07.2018 - 11.2018
  • Select themes, lighting, colors, or props to be used
  • Consult with advertising or sales staff to determine type of merchandise to be featured and time and place for each display
  • Cut out designs on cardboard, hardboard, or plywood, according to motif of event
  • Install decorations, such as flags, banners, festive lights, or bunting on or in building, street, exhibit hall, or booth
  • Collaborate with others to obtain products or other display items
  • Plan commercial displays to entice and appeal to customers
  • Use computers to produce signage
  • Place prices or descriptive signs on backdrops, fixtures, merchandise, or floor
  • Instruct customers in alteration of products
  • Prepare or alter presentation contents to target specific audiences
  • Identify interested and qualified customers to provide them with additional information
  • Keep areas neat while working and return items to correct locations following demonstrations

Education

High School Diploma -

Primavera Online High School
Mesa, Arizona
05.2018

Skills

  • Time Management
  • Cash Handling
  • Communication
  • Problem Solving
  • Organization
  • Teamwork
  • Adaptability
  • Flexibility
  • Computer Skills
  • Strong work ethic
  • Exceptional customer service
  • Guest engagement
  • Professional appearance
  • Memory retest
  • Cleanliness standards
  • Safe food handling
  • Menu memorization
  • High volume dining
  • Service prioritization
  • Team collaboration
  • Order accuracy
  • Supply restocking
  • Quality control
  • Suggestive selling
  • Point of sale operation
  • Beverage preparation
  • Tableside etiquette
  • Task prioritization
  • Item promotion

Timeline

Server

The Cheesecake Factory
11.2023 - 03.2024

Server

Bjs Restaurants Inc
04.2023 - Current

Server & Bartender

Native Grill & Wings
04.2023 - 07.2023

Owner & Operator

Blushed Rose Esthetics
08.2020 - Current

Server

Red Lobster
02.2019 - 03.2020

Hostess

Rt O'Sullivan
08.2018 - 04.2019

Front End Coordinator

Party City
07.2018 - 11.2018

High School Diploma -

Primavera Online High School

Similar Profiles

CREATE PROFILE
Cheyenne Walters