Cheyenne Walters
San Tan Valley,AZ
Summary
Detail oriented, talented, goal-driven young woman whom is eager to thrive in any field of work. 5+ years of experience in various fields of customer service, 4 years of sales, social media management, and has in-depth knowledge about what drives a customer to want to make a sale.
Overview
6
6
years of professional experience
Work History
Server
Bjs Restaurants Inc
Mesa, AZ
04.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Owner & Operator
Blushed Rose Esthetics
San Tan Valley, Arizona, US
08.2020 - Current
- Offered appointment information updates to guests in a polite and courteous manner
- Maintained the front desk workstation by keeping it clean and free of personal items
- Directed telephone calls to appropriate departmental personnel
- Consistently followed all required protocols for scheduling appointments
- Maintained a solid knowledge base of all products and services
- Monitor participants' progress and adapt programs as needed
- Maintain client databases
- Carefully maintained financial filing system
- Transported soiled linens to the laundry facilities
- Cleaned spa according to State of Arizona safety and sanitary regulations
- Served as a primary point of contact for members and guests for information on products and services
- Remained polite when speaking with difficult guests on the phone
- Followed through with client requests in a timely manner
- Recorded inventory sales into the spa's weekly income report
- Processed guest credit card information for salon services
- Greeted all guests in a warm and friendly manner to create a positive first impression of the salon
- Called clients to confirm upcoming appointments
Server
The Cheesecake Factory
Mesa, AZ
11.2023 - 03.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server & Bartender
Native Grill & Wings
San Tan Valley, Arizona, US
04.2023 - 07.2023
- Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons
- Clean bars, work areas, and tables
- Take beverage orders from serving staff or directly from patrons
- Supervise the work of bar staff and other bartenders
- Serve snacks or food items to customers seated at the bar
- Create drink recipes
- Balance cash receipts
- Ask customers who become loud and obnoxious to leave, or physically remove them
- Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws
- Serve wine, and bottled or draft beer
- Clean glasses, utensils, and bar equipment
- Arrange bottles and glasses to make attractive displays
- Collect money for drinks served
- Slice and pit fruit for garnishing drinks
- Escort customers to their tables
- Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages
- Collect payments from customers
- Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties
- Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff
- Stock service areas with supplies such as coffee, food, tableware, and linens
- Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required
- Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom
- Bring wine selections to tables with appropriate glasses, and pour the wines for customers
- Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee
- Remove dishes and glasses from tables or counters, take them to kitchen for cleaning
- Fill salt, pepper, sugar, cream, condiment, and napkin containers
- Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
- Present menus to patrons and answer questions about menu items, making recommendations upon request
- Prepare tables for meals, including setting up items such as linens, silverware, and glassware
Server
Red Lobster
Mesa, Arizona, US
02.2019 - 03.2020
- Prepare checks that itemize and total meal costs and sales taxes
- Describe and recommend wines to customers
- Clean tables or counters after patrons have finished dining
- Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine
- Explain how various menu items are prepared, describing ingredients and cooking methods
- Inform customers of daily specials
- Garnish and decorate dishes in preparation for serving
- Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service
- Greet guests and seat them at tables or in waiting areas
- Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation
- Take and prepare to-go orders
- Plan parties or other special events and services
- Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary
- Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings
- Answer telephone calls and respond to inquiries or transfer calls
- Provide guests with menus
- Inform patrons of establishment specialties and features
- Inspect dining and serving areas to ensure cleanliness and proper setup
- Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed
- Receive and record patrons' dining reservations
Hostess
Rt O'Sullivan
Mesa, Arizona, US
08.2018 - 04.2019
- Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods
- Suggest specific product purchases to meet customers' needs
- Take photographs of displays or signage
- Instruct sales staff in color coordination of counter displays
- Work as part of a team of demonstrators to accommodate large crowds
- Refer unresolved customer grievances to designated departments for further investigation
- Provide product samples, coupons, informational brochures, or other incentives to persuade people to buy products
- Solicit sales of new or additional services or products
- Change or rotate window displays, interior display areas, or signage to reflect changes in inventory or promotion
Front End Coordinator
Party City
Mesa, Arizona, US
07.2018 - 11.2018
- Select themes, lighting, colors, or props to be used
- Consult with advertising or sales staff to determine type of merchandise to be featured and time and place for each display
- Cut out designs on cardboard, hardboard, or plywood, according to motif of event
- Install decorations, such as flags, banners, festive lights, or bunting on or in building, street, exhibit hall, or booth
- Collaborate with others to obtain products or other display items
- Plan commercial displays to entice and appeal to customers
- Use computers to produce signage
- Place prices or descriptive signs on backdrops, fixtures, merchandise, or floor
- Instruct customers in alteration of products
- Prepare or alter presentation contents to target specific audiences
- Identify interested and qualified customers to provide them with additional information
- Keep areas neat while working and return items to correct locations following demonstrations
Education
High School Diploma -
Primavera Online High School
Mesa, Arizona05.2018
Skills
- Time Management
- Cash Handling
- Communication
- Problem Solving
- Organization
- Teamwork
- Adaptability
- Flexibility
- Computer Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Professional appearance
- Memory retest
- Cleanliness standards
- Safe food handling
- Menu memorization
- High volume dining
- Service prioritization
- Team collaboration
- Order accuracy
- Supply restocking
- Quality control
- Suggestive selling
- Point of sale operation
- Beverage preparation
- Tableside etiquette
- Task prioritization
- Item promotion
Timeline
Server
The Cheesecake Factory
11.2023 - 03.2024
Server
Bjs Restaurants Inc
04.2023 - Current
Server & Bartender
Native Grill & Wings
04.2023 - 07.2023
Owner & Operator
Blushed Rose Esthetics
08.2020 - Current
Server
Red Lobster
02.2019 - 03.2020
Hostess
Rt O'Sullivan
08.2018 - 04.2019
Front End Coordinator
Party City
07.2018 - 11.2018
High School Diploma -
Primavera Online High School