Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cheyenne Ward

Norco,CA

Summary

Experienced and self-sufficient remote Insurance Specialist with a certification in Data Analytics looking to obtain a new position as a Junior Data Analyst. Organized, driven and adaptable with excellent planning and problem-solving abilities and capable of learning new systems and environments in a timely and efficient manner.

Overview

11
11
years of professional experience

Work History

Remote Insurance Service Specialist

AAA
10.2018 - Current
  • Responded to customer requests for products, services, and company information.
  • Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
  • Documented customer interactions and transactions for accurate, up-to-date records.
  • Experience with Microsoft Office, primarily Excel, for data tracking of team referrals and goals.


Art Administrator

Newport Tattoo Costa Mesa
05.2016 - 10.2018
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Maintained personnel records and updated internal databases to support document management.
  • Collected, validated, and distributed information to employees.
  • Acted as first point of contact and set appointments for prospective clients.
  • Managed event logistics and operations.

Retention Specialist

T-Mobile
10.2014 - 05.2016
  • Built constructive customer relationships to improve loyalty and recommendations.
  • Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
  • Identified changing customer needs and adapted service strategies to meet them.
  • Evaluated current customer retention strategies and recommended improvements.
  • Assisted product development to build exciting customer offerings, increasing repeat business.

Barista Trainer

Starbucks
12.2012 - 10.2014
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Customized training strategies based on individual barista knowledge, experience and strengths.
  • Taught proper procedures and strategies for success to new employees.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.

Education

GED -

Santa Ana College
Santa Ana, CA

Google Data Analytics Professional Certificate - Data Analytics

Coursera
Online
10.2023

Skills

  • Project Management
  • SQL, Tableau, R
  • Microsoft Office, Google Docs, Google Sheets
  • Team management
  • Office Management
  • Graphic Design
  • Social Media Management
  • Customer Service

Timeline

Remote Insurance Service Specialist

AAA
10.2018 - Current

Art Administrator

Newport Tattoo Costa Mesa
05.2016 - 10.2018

Retention Specialist

T-Mobile
10.2014 - 05.2016

Barista Trainer

Starbucks
12.2012 - 10.2014

GED -

Santa Ana College

Google Data Analytics Professional Certificate - Data Analytics

Coursera

Similar Profiles

CREATE PROFILE
Cheyenne Ward