Cheyenne Waters

A General Manager with a winning attitude and desire to deliver exceptional customer service. Focused on setting high expectations, raising service standards, and increasing maximum profitability. Strives to maintain a very positive work environment which motivates their team to provide customer service excellence to each and every guest. In the past 8 years has also achieved and exceeded all personal sales goals and has motivated and enabled all team members to do the same by leading by example. Has outstanding work ethic and is fully committed to going that extra mile to build better business relationships that can in turn generate larger profit margins. Is looking for a new brand to use the 11 years of experience with previous employer to join another team of motivated and dedicated individuals who are just as passionate at building thriving business relationships.

• Promoted internally to Shift Supervisor in 2012 at 18 years of age and again in 2014 to Assistant General Manager within the company
• In 2014 and 2017 maintained the highest Customer Satisfaction Scores out of all restaurants in the region for two consecutive quarters. Maintained scores above 80% for the entire year of 2017 making us the leading restaurant in the entire area, and achieved above 90% for Q4 in 2017
• In 2015 became the areas Assistant General Manager for the Management Training store. Helped in hiring, training, and developing the areas future Shift Supervisors, Assistant General Managers, and General Managers
• Built and maintained relationships with large catering accounts and raised catering sales by 17% versus the prior year. In 2015 raised catering sales by 56% versus the previous year by acquiring two very large accounts

• We're In this Together, 11/01/20, Was mentioned in the "Were in this Together" inspirational weekly bulletin for serving our corporate brand trainers elderly family during the pandemic, and executing a flawless holiday during such a difficult time for the brand
• You're Awesome Award, 05/01/20, Was awarded another you're awesome award for many guest compliments on my teams ability to do our part to keep our community safe and our guests comfortable during the covid pandemic
• You're Awesome Award, 02/01/19, Was awarded a your awesome award and put on Boston Markets career page for my promotion to General Manager
• Tranquilitea was named "Runner Up Best of the Bay" in the Tea Shop category for Creative Loafing's yearly "Best of the Bay" awards in 2020, only 10 months after opening.