Hi, I’m
Cheyenne Waters
Summary
Dynamic Dispatch Coordinator with expertise in freight transportation and logistics oversight at Millcreek Lumber & Supply. Proven track record in enhancing operational efficiency through strategic scheduling and effective problem resolution. Strong analytical skills and commitment to service quality have driven significant improvements in dispatch operations and customer satisfaction.
Experienced with coordinating dispatch operations to ensure timely and accurate deliveries. Utilizes advanced scheduling techniques and resource management to boost efficiency. Knowledge of logistics and team collaboration to maintain seamless operations.
Professional logistics professional prepared for this role. Skilled in coordinating, scheduling, and optimizing routes for efficiency. Strong focus on team collaboration and achieving results. Flexible, reliable, and adept with changing needs. Proficient in communication, problem-solving, and multitasking.
Logical Dispatch Coordinator offering 2 year background scheduling and dispatching drivers, work crews and vehicles to appropriate locations according to predetermined schedules. Skillful in preparing daily work and run schedules and overseeing communications within specifically assigned territories. Results-oriented and productive individual committed to quality service and customer retention.
Efficient Dispatcher with substantial experience in managing fleet and personnel operations. Proven track record of effectively coordinating staff and resources for seamless communication. Strong problem-solving skills and commitment to promptly resolving issues.
Overview
6
years of professional experience
1
Certification
Work History
Millcreek Lumber & Supply
Dispatch Coordinator
10.2023 - Current
Job overview
- Coordinated daily dispatch operations to ensure timely deliveries and efficient routing of shipments
- Collaborated with warehouse staff to optimize loading procedures, enhancing operational flow
- Monitored inventory levels and reported discrepancies to maintain accurate stock records
- Managed communication between drivers and clients, resolving issues promptly
- Utilized dispatch software to track shipments and streamline scheduling processes
- Assisted in training new team members on dispatch protocols and safety regulations
- Implemented process improvements that increased overall efficiency of dispatch operations
- Tracked and monitored vehicle performance and maintenance.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Utilized customer feedback to improve customer service.
- Assisted in resolving customer complaints and grievances.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Received new orders, prepared documentation, and assigned personnel.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Provided customers with information on products and services.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Answered phone calls and responded to customer emails.
- Monitored and tracked dispatch communication systems.
- Communicated with customers to provide delivery updates and resolution.
- Monitored vehicle locations to coordinate timely arrivals.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Scheduled deliveries and pickups according to customer needs.
- Monitored flow of paperwork and directed information to appropriate departments.
- Scheduled and organized delivery routes.
- Managed customer accounts and invoicing.
- Analyzed data from various sources to identify areas for improvement in dispatch operations and make informed recommendations for changes.
- Monitored driver locations in field and solved discrepancies to keep team on-track.
- Managed emergency situations effectively, coordinating alternate routes or resources to minimize disruption to the delivery process.
- Controlled costs with optimized route plan to maximize daily appointments and minimize time or field waste.
- Supported long-term growth by participating in strategic planning discussions about future staffing needs.
- Partnered with vendor teams to solve real-time challenges and drive cohesive experience.
- Reduced delays with proactive monitoring of shipment progress and timely resolution of issues.
- Collaborated with warehouse staff to prioritize shipments based on urgency and importance.
- Responded to high volume of phone and email requests to provide logistics information.
- Maintained accurate records of dispatched orders, ensuring efficient billing processes and client satisfaction.
Loves Travel Stop
Cashier
08.2022 - 10.2023
Job overview
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, ensuring positive shopping experiences.
- Maintained accuracy in cash handling and register operations.
- Collaborated with team members to streamline checkout procedures.
- Implemented effective upselling techniques to enhance sales opportunities.
- Managed inventory restocking and maintained organized merchandise displays.
- Trained new cashiers on operational procedures and customer service standards.
- Resolved customer complaints promptly, fostering loyalty and satisfaction.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Supported marketing initiatives by setting up and maintaining promotional displays.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Enhanced shopping experience, provided product information and location assistance.
- Increased sales of promotional items by informing customers about current offers.
- Reduced processing errors by meticulously following transaction procedures.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
Dollar General Market
Key Holder
10.2019 - 03.2021
Job overview
- Managed daily store operations, ensuring adherence to company policies and procedures.
- Supervised team members, providing training and support to enhance performance and customer service.
- Conducted inventory management, including restocking shelves and maintaining accurate stock levels.
- Implemented visual merchandising strategies to optimize product displays and drive sales.
- Developed strong customer relationships through attentive service and problem resolution.
- Assisted in cash handling processes, ensuring accuracy during transactions and end-of-day reconciliations.
- Analyzed sales data to identify trends, contributing to strategic decisions for promotions and product placements.
- Led store opening and closing procedures, ensuring operational efficiency and security measures were followed.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
Education
Epic Charter Schools Oklahoma City, OK
High School Diploma
05-2020
University Overview
- A&B Honor Roll 1st & 2nd Semester 2020
- A&B Honor Roll 1st &2nd Semester 2019
- A&B Honor Roll 1st & 2nd semester 2018
- A&B Honor Roll 1st & 2nd Semester 2017
- 3.5 GPA
Skills
- Proficient in software applications
- Effective scheduling skills
- Freight transportation expertise
- Transportation logistics oversight
- Expertise in navigation planning
- Meticulous data management
- Commitment to service quality
- Operational service alignment
- Team assignment oversight
- Experienced with Microsoft Office applications
- Analytical decision-making
- Client request coordination
- Process quality management
- Efficient work order processing
- Proficient in calendar management software
- Strategic idea generation
- Timely issue closure
- Proficient in time management
- Skilled in task organization
- Route analysis and modification
- Efficient service vehicle management
- Streamlined work order communication
- Issue closure management
- Schedule management
- Workload management
- Message and work order transfer
- Material distribution
- Efficient order processing
- Efficient management of dispatch records
- Effective distance measurement skills
- Effective service design
- Processing service requests
- Effective team collaboration
- Effective problem resolution
- Prioritization and scheduling
- Attention to detail
- Problem-solving abilities
- Multitasking
- Strong task management
- Trustworthy performance
- Problem-solving skills
- Clear communication
- Organizational skills
- Task prioritization
- Self motivation
- Strong relationship-building abilities
- Data-driven decision making
- Conflict management
- Administrative paperwork handling
- Responsive to new challenges
- Strong organizational skills
Certification
CPR Certified
Forklift Certified
Timeline
Dispatch Coordinator
Millcreek Lumber & Supply
10.2023 - Current
Cashier
Loves Travel Stop
08.2022 - 10.2023
Key Holder
Dollar General Market
10.2019 - 03.2021
Epic Charter Schools
High School Diploma
Reference's
Diana Crase
Crase Enterprises
(918)-470-1981
Jeremy Updyke
MillCreek Lumber & Supply
405-421-1113
Cody Wilson
Oklahoma Electrical Supply Company
405-593-0365
William Serrett
Millcreek Lumber Supply
405-919-3058