Overview
Work History
Education
Skills
Timeline
Generic

Cheyenne Watson

Bolivia,NC

Overview

9
9
years of professional experience

Work History

Assistant General Manager

Carolina Restaurant Group
12.2022 - Current
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Implemented staff training programs that improved service quality and increased customer loyalty.
  • Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
  • Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
  • Analyzed sales data to identify trends and opportunities for menu expansion or modification based on customer preferences.
  • Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
  • Established strong relationships with local vendors to secure high-quality products at competitive prices for our customers'' enjoyment.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
  • Participated in community outreach events, strengthening ties with local organizations while enhancing brand visibility.
  • Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.
  • Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
  • Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
  • Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Resolved problems promptly to elevate customer approval.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Mentored and motivated team members to achieve challenging business goals.
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Assistant Store Manager

Bryant Company
11.2021 - 01.2022
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Maintained excellent vendor relationships which facilitated smooth supply chain operations enabling better inventory control.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Created and maintained safe and secure work environments for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.

Manager

Buffalo Wild Wings
03.2018 - 04.2020
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Sales Associate

Belk Department Store
09.2014 - 02.2017
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Education

GED -

Brunswick Community College
Supply, NC
04.2022

Skills

  • Team Leadership Expertise
  • Business Operations Knowledge
  • Training and Development Background
  • Employee Scheduling
  • Workflow Coordination
  • Strategic Planning Skill
  • Operations Management
  • Employee Relations
  • Staff Scheduling
  • Performance Evaluation and Monitoring
  • Employee Motivation
  • Delegation
  • Change Management
  • Assignment Delegation
  • Training Management
  • Hiring and Onboarding
  • Performance Improvements
  • Revenue Forecasting
  • Sales Strategies
  • Inventory Tracking and Management
  • Special Promotions Planning
  • Management Team Building
  • Desktops, Laptops, and Mobile Devices
  • Goal Setting
  • Payroll Administration and Timekeeping
  • Staff Training/Development
  • Performance Evaluations
  • Sales Tracking
  • Business Forecasting
  • Customer Service Management
  • Performance Improvement
  • Inventory Management
  • Organizational skills
  • Schedule Management
  • Employee Development
  • Adaptability
  • Performance evaluation
  • Conflict resolution
  • Marketing initiatives
  • Staff development
  • Decision making
  • Analytical thinking
  • Strategic planning
  • Customer service
  • Problem solving
  • Policy implementation
  • Sales strategy
  • Quality assurance
  • Attention to detail
  • Delegation skills
  • Interpersonal skills
  • Team leadership
  • Time management
  • Inventory Control
  • Sales Techniques
  • Food Safety and Sanitation
  • Budget Control
  • Menu Development
  • Staff Management
  • Sales Coaching
  • Sales Forecasting
  • Customer Relationship Management (CRM)
  • Google Drive
  • Operations Oversight

Timeline

Assistant General Manager

Carolina Restaurant Group
12.2022 - Current

Assistant Store Manager

Bryant Company
11.2021 - 01.2022

Manager

Buffalo Wild Wings
03.2018 - 04.2020

Sales Associate

Belk Department Store
09.2014 - 02.2017

GED -

Brunswick Community College

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Cheyenne Watson