Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cheyenne Watson

Akron

Summary

Proven ability to manage procurement processes in fast-paced environment, ensuring timely delivery and cost-effectiveness. Developed strong negotiation and vendor management skills, coupled with comprehensive understanding of supply chain logistics. Seeking to transition into new field to apply these transferable skills and drive efficiency and value.

Overview

3
3
years of professional experience

Work History

Field Service Coordinator

Kraft Werks
02.2025 - Current
  • Reduced time to enter service calls and expertly retained key customers.
  • Facilitated communication between office personnel, subcontractors, and customers.
  • Implemented efficient inventory management systems for parts, reducing downtime and increasing productivity.
  • Participated in cross-functional meetings to discuss ongoing projects'' status updates, potential roadblocks or challenges requiring collaboration between various departments.
  • Provided remote technical support when needed, expediting issue resolution while minimizing technician travel time.

Administrative Assistant

Kraft Werks
03.2024 - Current
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Sourced vendors, built relationships, and negotiated prices.
  • Purchased new products and oversaw inventory stocking and availability.
  • Performed weekly reconciliation of open purchasing orders.
  • Reduced order processing time by automating purchase orders and invoicing systems.
  • Wrote standard operating procedures for department.

Customer Service Representative

TRUCK WORLD INC
06.2022 - 04.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

GED -

GED.Com
Online
10-2024

Skills

  • Field operations coordination
  • Logistics planning
  • Scheduling coordination
  • Meeting facilitation
  • Status meetings
  • Problem-solving
  • Procurement and purchasing
  • Purchasing stock
  • Purchasing leadership
  • Purchasing review
  • Purchasing and product sourcing

Timeline

Field Service Coordinator

Kraft Werks
02.2025 - Current

Administrative Assistant

Kraft Werks
03.2024 - Current

Customer Service Representative

TRUCK WORLD INC
06.2022 - 04.2023

GED -

GED.Com

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