Summary
Overview
Work History
Education
Skills
Volunteeraffiliations
Technicalcompetencies
Timeline
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CHEYENNE WEBB

Las Vegas,NV

Summary

Air Force Veteran leveraging 9 years of experience in logistics management, transportation operations, training management, and administrative support operations. Adept at leading teams in a dynamic, fast - paced environment. Possesses a comprehensive background in cargo operations, data analysis, operations planning, social media management, protocol operations, process improvement, conflict resolution, money management, and interpersonal communication. Managed resources and equipment valued at $1B while managing risk, safety, and quality assurance. Career supported by extensive experience and training.

Overview

11
11
years of professional experience

Work History

Air Transportation Supervisor

United States Air Force
Nellis Air Force Base, Nevada
06.2022 - Current
  • Ensured accuracy and completeness of documents loaded into the Global Air Transportation Execution System
  • Guided training for 20 individuals; instructed 40-hour compliance course for personnel on aircraft limitations and safety of flight
  • Designed Nellis AMC travel page; incorporated 72 hour flight schedule and requirements, providing access for official and space-A travel
  • Managed $50K in funds for flight operations; coordinated with other agencies to establish budget and registry each quarter
  • Supervised 11 personnel over safe cargo and passenger on and off loading for DoD and military commercial aircraft.

Passenger Services Supervisor

United States Air Force
Andrews Air Force Base, Maryland
08.2021 - 06.2022
  • Coordinated and provided aircraft support for the President, Vice President, high ranking dignitaries and foreign heads of State
  • Coordinated security and antihijacking inspections with the US Secret Service and security forces
  • Supported Aeromedical Evacuation missions and provided wounded transfer to patient care
  • Oversaw passenger travel and support; transported 12K passengers and 661 tons of cargo across 520 missions.

Air Transportation Supervisor

United States Air Force
Kuwait
01.2021 - 08.2021
  • Established new munitions movement plan; coordinated with two outside agencies for additional equipment and manpower, and developed two alternative routes
  • Trained 24 personnel
  • Integrated with a Danish National Security Element to guide a 13-man team in offloading and transporting 3 Search and Rescue Helicopters
  • Oversaw the Vehicle Control Officer program for 25 vehicles valued at $1B.

Aircraft Services Specialist

United States Air Force
Andrews Air Force Base, Maryland
02.2018 - 01.2021
  • Led 7 personnel in ramp, fleet, and cargo operations in support of presidential, vice presidential, foreign heads of state, and US senior leader movements
  • Planned and certified load sequences; ensured safety of flight, security, and hazardous and sensitive cargo
  • Conducted aircraft services dispatch; reviewed schedules; advising teams on cargo upload/download times
  • Oversaw the maintenance of 35 vehicles and material handling equipment (valued at $14M) used to load cargo, passengers, and service aircraft laboratory and water systems
  • Revamped load planning program; requalified 30 personnel on new training plan, streamlining training processes to ensure 100% AMC compliance and safety of flight.

Passenger Service Specialist

United States Air Force
Ramstein Air Force Base, Germany
02.2016 - 02.2018
  • Processed and transported passengers and baggage; conducted all facets of passenger service operations
  • Conducted user level inspections, maintenance, and turn in for 42 vehicles valued at $7.9M
  • Provided dissemination of schedules, routes, movement authorizations, baggage limitations, and local facilities
  • Revamped and updated social media page; provided Space-A guides and posted schedules for 97K followers
  • Managed $263K in funds for passenger travel and executed claims for Europe’s largest Lost and Found.

Store Manager

Starbucks
Colorado Springs, Colorado
06.2013 - 08.2015
  • Promoted to store manager within a year; Led a team of 5 employees to achieve a 15% increase in sales revenue by implementing new customer engagement strategies and improving product offerings
  • Provided excellent customer service and maintained an exceptional standard of store cleanliness and organization, resulting in consistent customer satisfaction ratings of 95% or higher over a period of 2 years
  • Coached and developed team members to achieve career growth and promotion concepts
  • Successfully managed store inventory and ordering processes, resulting in a reduction in waste and increase in profit margins over a period of 12 months.

Education

Joint Inspection Course -

US Air Force
01.2023

Aircraft Load Planning Course -

US Air Force
01.2023

Hazardous Material Certifier Course -

US Air Force
01.2022

Airman Leadership School -

US Air Force
01.2020

Air Transportation Journeyman Training -

US Air Force

Basic Military Training -

US Air Force

Skills

  • Transportation Operations
  • Customer Service
  • Data Management Analysis
  • Training Management
  • Regulatory Compliance
  • Social Media Management
  • Organizational Leadership
  • Interagency Collaboration
  • Government Fund Management
  • Written Oral Communication
  • Crew Scheduling
  • Logistics Planning
  • Technical knowledge

Volunteeraffiliations

  • Service Excellence Ambassador (SEA) Volunteer, Baltimore, Maryland, 05/01/18, 01/01/19, Dedicated 50+ hours, providing exceptional customer service to clients; addressed client needs, concerns, and provided timely and effective solutions, Coordinated social events and activities for ill patients to raise morale and welfare, Engaged with diverse groups of clients and stakeholders through active listening, empathy, and effective communication, building strong relationships and loyalty.
  • Special Olympics, Ramstein, Germany, Washington D.C., 08/01/16, 09/01/18, Oversaw 12-15 kids at a time with one other volunteer, Worked with children’s guides to determine what each kid could or could not participate in, Ensured each station had enough equipment for its respected sport/enough medals and ribbons for end ceremony

Technicalcompetencies

Microsoft Office Suite 365, Mac / Microsoft Windows

Timeline

Air Transportation Supervisor

United States Air Force
06.2022 - Current

Passenger Services Supervisor

United States Air Force
08.2021 - 06.2022

Air Transportation Supervisor

United States Air Force
01.2021 - 08.2021

Aircraft Services Specialist

United States Air Force
02.2018 - 01.2021

Passenger Service Specialist

United States Air Force
02.2016 - 02.2018

Store Manager

Starbucks
06.2013 - 08.2015

Joint Inspection Course -

US Air Force

Aircraft Load Planning Course -

US Air Force

Hazardous Material Certifier Course -

US Air Force

Airman Leadership School -

US Air Force

Air Transportation Journeyman Training -

US Air Force

Basic Military Training -

US Air Force
CHEYENNE WEBB