Cheyenne Winstead
Spartanburg,SC
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
9
9
years of professional experience
Work History
Fulfillment Lead
Lowes Home Improvment
Boiling Springs, SC
01.2016 - Current
- Conducted regular training sessions for new hires on order fulfillment systems and procedures.
- Managed relationships with customers and carriers to ensure smooth delivery operations.
- Ensured accuracy of orders prior to shipping by verifying the quantity, product type, and address information.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Organized workflow to ensure all orders were processed accurately and on time.
- Limited damage to products and orders by using care when choosing items.
- Stocked shelves with merchandise to ensure availability of products for customers.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Completed day-to-day duties accurately and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Merchandise Associate
Lowes Home Improvment
Boiling Springs, SC
02.2024 - 07.2024
- Created retail displays to highlight particular products and drive sales according to corporate strategy.
- Built product displays and placed appropriate signage for merchandise.
- Developed creative visual merchandising campaigns to focus on selling older inventory.
- Scanned shelves and product cases for expired stock to discard outdated items.
- Completed updates to signage, marketing materials and item price tags to reflect current promotions.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Performed regular price checks to identify discrepancies between shelf tags and computerized systems.
- Facilitated daily store operations, including replenishing stock and organizing merchandise displays.
- Cleaned and organized display cases, shelves and aisles.
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
- Reorganized sales floor to optimize customer flow and improve product visibility.
- Printed labels and tags for for-sale merchandise.
- Helped customers locate desired items and assisted with carrying heavy loads.
Head Cashier
Lowes Home Improvment
Boiling Springs, SC
01.2016 - 02.2024
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Prepared cash deposits and balanced store safe for opening and closing of business.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
- Welcomed customers, offering assistance to help find store items.
- Helped customers find specific products, answered questions, and offered product advice.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Assisted customers with product information, location, and pricing, enhancing shopping experience.
- Assisted other departments when needed by providing additional support during busy periods.
- Collaborated with the management team to determine appropriate staffing levels for peak hours.
- Processed customer payments quickly and returned exact change and receipts.
- Implemented loss prevention measures to reduce shrinkage and improve profitability.
- Ensured all cashiers were trained in store policies and procedures, as well as safety protocols.
- Monitored checkout counters and self-checkout areas to assist with complex transactions.
Sales Associate
Target
Spartanburg, SC
08.2015 - 12.2015
- Maintained up-to-date knowledge of store merchandise and policies.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Described merchandise and explained use, operation and care.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Handled customer complaints in a professional manner.
- Maintained cleanliness of store environment including floors, windows, displays.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Greeted customers to determine wants or needs.
- Processed credit card transactions quickly and securely.
- Assessed customer needs to provide assistance and information on product features.
- Used technology resources to assist customers in locating and selecting items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Recommended, selected and located merchandise based on customer desires.
- Answered incoming telephone calls to provide store, products and services information.
- Greeted customers and provided exceptional customer service.
Education
High School Diploma -
Chesnee High School
Chesnee, SC01-2015
Skills
- Order fulfillment
- Inventory management
- Workflow organization
- Training facilitation
- Data verification
- Customer relationship management
- Returns handling
- Order pulling
- Pallet jack usage
- Order picking
- Order ticket reading
- Quick learner
- Motivated team player
- Warehouse safety
- Product stocking
- Problem solving
Timeline
Merchandise Associate
Lowes Home Improvment
02.2024 - 07.2024
Fulfillment Lead
Lowes Home Improvment
01.2016 - Current
Head Cashier
Lowes Home Improvment
01.2016 - 02.2024
Sales Associate
Target
08.2015 - 12.2015
High School Diploma -
Chesnee High School
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