Writings
Cheyenne Wyatt
Dog Behavior, Stay Home Mother, Cosplayer
Miller Place,NY
Summary
Dedicated Hostest well-versed in food and beverage operations as well as guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business.
Detail-oriented Caterer with 4 years of experience in foodservice management. Consistently delivered superior-quality client services when providing delicious meals, appetizers and beverages. Exceeded expectations to retain long-term, repeat customers. Organized Casher experienced in handling cash, processing payments and cementing patron relationships with excellent interpersonal abilities. Proven history of carefully managing funds to reduce discrepancies. Service-oriented team member with articulate communication skills and friendly demeanor. Committed and hardworking casher with 4 years of experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Barista knowledgeable of coffee shop operations including impeccable customer service, staff management, supply ordering and creating warm, welcoming environments. Excellent memory for complex drink requests. Successful upselling snacks, merchandise and seasonal specials. Experienced service professional with 3 years of experience in regional coffee chains. Expertise includes specialized drink recipes and smoothie-making. Consistently contributes to team dedicated to quality coffee and customer satisfaction.
Overview
1
1
year of post-secondary education
4
4
years of professional experience
Work History
Caterer
Westhampton Yacht Squadron
Remsenburg , NY
2016.04 - 2018.08
- Sourced and selected food and beverage suppliers for contracted events to maintain high standard of service.
- Served catering guests by fulfilling orders, communicating requests to kitchen staff and routinely inquiring about customer satisfaction.
- Set up and disassembled food service stations, equipment and furniture per contract specifications.
- Created numerous appetizer, entree and dessert options to enable creation of customized menus.
- Prepared dishes for catering events or during high-volume shifts.
- Observed federal and local kitchen safety regulations to prevent food borne illnesses.
- Communicated with event coordinators and facility management to obtain appropriate catering accommodations.
- Offered vegetarian versions of frequently ordered entrees to appeal to health conscious customers.
- Replenished banquet stations and verified food temperatures and cleanliness of service areas.
- Maintained production and processing equipment in clean states and good working order to optimize performance.
- Attached decorative or functional accessories to products and positioned patterns on equipment, materials and workpieces to complete desired production actions.
- Selected, weighed, mixed and added production input materials in correct proportions and order of operations.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Maintained excellent attendance record, consistently arriving to work on time.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Prepared new flower and greenery shipments for arrangement by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
- Provided customers with care directions for flowers, including ideal temperature and how often water should be changed.
- Researched latest design trends, colors and vendor products for use in new pieces.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Assisted servers by providing glassware and utensils to guests.
- Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
- Maintained swift pace of work to meet business demands for cleaning and supplies storage.
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
- Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
- Cleaned and organized kitchen stations to promote team efficiency.
Customer Service Associate
Panera Bread
Hampton Bays , NY
2016.04 - 2017.03
- Managed customer relations and customer service through daily communication and interaction.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Wrapped, boxed and weighed bakery department products.
- Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
- Offered immediate assistance and menu advice to guests, documented orders and conveyed special requests to baker and assistants.
- Listened to customer needs and desires to identify and recommend optimal products.
- Assisted customers with signing up for store loyalty programs and provided details about key benefits.
- Assisted customers by answering questions and fulfilling requests.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Reviewed and resolved differences between accounting information and cash drawer.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Memorized ingredients and recipes for [Number] specialty drinks.
- Created original artwork for specials board display daily.
- Controlled line and crowd with quick, efficient service.
- Cultivated ability to recall customers' names and address each by name.
Retail Sales Associate
Liebeskind Us
Riverhead , NY
2016.11 - 2017.01
- Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
- Assisted customers with prompt and polite support in-person and via telephone.
- Performed stocking and informed management of low inventory quickly.
Dunkin Donuts Crew Member
Dunkin Donuts
Westhampton Beach , NY
2015.06 - 2015.08
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes.
- Maintained clean, sanitized and well-organized food preparation zones.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Cooked batches of food according to standard recipes.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction.
- Operated as full-service food provider in Dunkin establishment by taking orders, preparing meals and collecting payments.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Checked completed orders for accuracy and bagged meals for easy carrying.
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
- Maintained excellent attendance record, consistently arriving to work on time.
Dunkin Donuts Crew Member
Dunkin' Donuts Franchising
Riverhead , NY
2014.11 - 2015.08
- Cooked batches of food according to standard recipes.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Maintained clean, sanitized and well-organized food preparation zones.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Checked completed orders for accuracy and bagged meals for easy carrying.
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Worked with customers to understand needs and provide donuts and other goods service.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Reviewed and resolved differences between accounting information and cash drawer.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Cleaning Crew
Boces
Riverhead , NY
2015.01 - 2015.03
- Kept animals clean and free of contaminants to promote optimal health.
- Protected animals from care errors by following strict safety procedures, including maintaining clear and secure tags.
- Maintained clean and organized boarding areas to promote animal wellbeing.
- Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
- Followed all pet care instructions, including dietary needs and medication regimens.
- Monitored animal behavior and completed examinations to identify illnesses, injuries or potential diseases.
- Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
Education
High School Diploma -
Westhampton Beach High School
Westhampton Beach, NY 2012.09 - 2013.06
Skills
Event management
undefinedInterests
Cosplay
Telling Stories
Baking
Cosplay, Arts and Crafts, Writing, making up stories
Its more out of Hobbies. I do FX Makeup mostly out of body Paint and I have been doing this for about 7 years and every day I'm Learning Something new. As for Cosplay well I enjoy becoming a different person and acting out
Timeline
Retail Sales Associate
Liebeskind Us
2016.11 - 2017.01
Caterer
Westhampton Yacht Squadron
2016.04 - 2018.08
Customer Service Associate
Panera Bread
2016.04 - 2017.03
Dunkin Donuts Crew Member
Dunkin Donuts
2015.06 - 2015.08
Cleaning Crew
Boces
2015.01 - 2015.03
Dunkin Donuts Crew Member
Dunkin' Donuts Franchising
2014.11 - 2015.08
High School Diploma -
Westhampton Beach High School
2012.09 - 2013.06