Cheyenne Younger
Washington,District of Columbia
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
6
6
years of professional experience
Work History
MASTER CONTROL OPERATOR
Warner Brother's Discovery
07.2024 - Current
- Scheduled, logged, and tracked multiple daily programs for broadcast
- Troubleshot errors in transmission signals and adjusted settings accordingly to restore normal function
- Conducted thorough testing of newly installed hardware or software before going live on air
- Collaborated with engineering team members on projects involving system design or installation
- Ensured compliance with network standards and guidelines for each broadcast
- Monitored closed captioning accuracy using specialized software applications
- Provided technical support to production staff when necessary during live broadcasts
Dog Trainer/ Petcare Specialist
PetSmart
05.2021 - 07.2024
- Evaluated animals to determine temperaments, abilities and aptitude for training.
- Employed positive reinforcement with animals using "clicker-training" method, voice rewards and food rewards.
- Consulted with owners to discuss behavioral concerns and determine final goals.
- Observed dogs in various settings to determine behavioral concerns and problems.
- Kept animals clean and free of contaminants to promote optimal health.
- Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
- Fed and watered animals to provide necessary nutrients and keep pets healthy.
- Helped customers complete purchases, locate items, and join reward programs.
BILLING COORDINATOR
MB2Dental
06.2022 - 01.2024
- Monitored accounts receivable aging reports daily to identify potential delinquent accounts
- Generated reports on past due accounts, delinquencies, collections activity and other key metrics as required by management
- Analyzed discrepancies between client invoices and actual costs incurred while maintaining accurate records of all transactions
- Researched and corrected claim discrepancies for client offices
- Followed up on reconsiderations, resubmissions and appeals
- Directly addressed insurance denials received (within 3 business days)
- Communicated directly with client offices to request additional information needed for claims
Technician
Sirius XM Radio
09.2021 - 01.2022
- Company Overview: BOC
- Real time control of systems producing content for the broadcast channels including the audio storage, playout, automation, scheduling and routing systems
- Respond to technical alarms from the various systems in the BOC in real time as well as addressing the needs of channel programmers (Talent and producers)
- Interface with other departments such as Programming, Broadcast Engineering and BNOC in NY
- Submit Trouble Management tickets to ECC Shift Supervisors for resolution
- BOC
Master Control Operator
DISCOVERY COMMUNICATIONS, LLC
12.2019 - 08.2021
- Take appropriate disaster recovery action when necessary
- Verify that program segments start and end clearly
- Verify all commercials, promos and graphics air as scheduled correctly
- Monitored feeds for correct language distribution
- Assessed channels to verify compliance with federal regulations
- Previewed scheduled programs to verify signal functionality and transmission readiness
- Prioritized tasks and managed deadlines under strict time constraints
- Coordinated logistics for live streaming broadcasts across multiple social media platforms
SOCIAL MEDIA SPECIALIST
USPS Headquarters
04.2019 - 11.2019
- Served as a USPS contact on various social media platforms
- Provided positive customer service experiences to minimize delays and positively impact the company's profits
- Collaborated with social media specialists to promote the online USPS brand and to enhance customer experiences
- Evaluated complex issues to determine the proper course of action, including notifying a supervisor when necessary and make recommendations, when necessary, to improve various company processes
Cashier
Victoria Secret
12.2018 - 04.2019
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
BACHELOR OF SCIENCE (B.S.) - MASS COMMUNICATION
Frostburg State University
Frostburg, MD05.2018
Skills
- Program scheduling
- Written and verbal communication
- Broadcast monitoring
- On air signal quality
- Complaint resolution
- Payment processing
- Microsoft Excel
- Time management
- Documentation
- Billing software
- Deadline oriented
- Customer service
Timeline
MASTER CONTROL OPERATOR
Warner Brother's Discovery
07.2024 - Current
BILLING COORDINATOR
MB2Dental
06.2022 - 01.2024
Technician
Sirius XM Radio
09.2021 - 01.2022
Dog Trainer/ Petcare Specialist
PetSmart
05.2021 - 07.2024
Master Control Operator
DISCOVERY COMMUNICATIONS, LLC
12.2019 - 08.2021
SOCIAL MEDIA SPECIALIST
USPS Headquarters
04.2019 - 11.2019
Cashier
Victoria Secret
12.2018 - 04.2019
BACHELOR OF SCIENCE (B.S.) - MASS COMMUNICATION
Frostburg State University
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