Cheyenne Zebell
Macon,GA
Summary
Observant and organized individual, adept at resolving complex claims efficiently and cost-effectively. Detail-oriented with superior analytical and problem solving skills. Proven ability to build strong relationships with claimants, employers and other stakeholders. Results-driven professional with extensive knowledge of insurance regulations and compliance. Excellent communication and interpersonal skills with a talent for negotiating successful settlements and maintaining positive client relationships.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Telephone Claims Adjuster II (Bodily Injury)
GEICO
05.2018 - Current
- Assisting attorneys who represent both the insured and the other party involved
- Reviewing and evaluating demands from attorneys
- Investigating liability to determine if there is any shared responsibility
- Negotiated claim settlements with third parties to obtain agreed prices for damages
- Evaluated claims and performed investigations to accurately assess damages and liabilities
- Corresponded with clients, claimants, and providers to finalize and close claims
- Trained new claims adjusters on policies and procedures
- Conducted interviews and recorded statements with insureds, claimants and witnesses to facilitate fair claims investigations
- Handled secure claims for associate losses
- Handled early settlements offers with attorneys
- Led settlement conferences with attorneys to settle claims.
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
Telephone Claims Adjuster I
GEICO
10.2017 - 05.2018
- Investigating liability to determine if shared responsibility and communicate it properly
- Assisting attorneys who represent the insured
- Build immediate rapport with clients through friendly and engaging conversation
- Corresponded with clients, claimants, and providers to finalize and close claims
- Evaluated claims and performed investigations to accurately assess damages and liabilities
- Negotiated claim settlements with third parties to obtain agreed price for damages
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims
- Used strong customer service skills to negotiate with policyholders to settle claims
- Evaluated degree of liability exposure through investigation tactics
- Recorded all communication and claims activities in claims management database
- Examined claim forms and other records to confirm coverage for loss or damage
- Made equitable liability decisions by regularly resolving disputes between policyholders and claimants.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
Claims Service Representative
GEICO
10.2016 - 10.2017
- File claims with inbound callers
- Examined policy coverage records and forms to determine insurance coverage
- Maintained accurate and up to date records of claims processing activities
- Recognized potential fraudulent claims to move case to special investigative unit
- Interpreted policy language and analyzed claim data to ensure accurate and timely resolution of claims
- Utilized knowledge of insurance policies and procedures to determine coverage eligibility
- Analyzed claims to determine extent of company’s liability and make approval or denial decisions.
- Provided exceptional customer service by addressing concerns, answering questions, and explaining complex policy information to clients.
Emergency Road Service Representative/ Glass Claims Representative
GEICO
02.2016 - 10.2016
- Answer calls in a call center environment
- File emergency road service claims and set up service requests
- Mentored junior team members, providing guidance and support as needed while helping them develop their customer service skills.
- Show empathy and assistance to the customer who are in difficult situations
- Helping customers choose the best solution for them based on their situation
- Explaining coverage to the customer
- Set customers up for glass appointments
- Examined policy coverage records and forms to determine insurance coverage
- Recognized potential fraudulent claims to move case to special investigative unit.
Server/Hostess
Carlyle Place Retirement Home
05.2011 - 02.2016
- Fill in for manager while out; managing employees and resolving any problems quickly
- Greeted and accommodated guests, building positive experience from first interaction
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Used focus and memorization skills to keep track of tables and remember orders
- Used good communication skills to reduce guest dissatisfaction
- Resolved customer complaints and inquiries in a timely manner
- Delivered customer checks and securely processed credit card or cash payments
- Attended company and restaurant required training's and meetings, improving skills
- Assisted with training of new staff members.
Education
Associate In Science (A.S.) in Business Management -
Georgia Military College
Warner Robins, GA12.2025
High School Diploma -
Howard High School
Macon, GA05.2013
Skills
- Team support
- Medical Terminology
- Claims File Management Processes
- Investigation Documentation
- Project Management Abilities
- Research Skills
- Highly motivated
- Advanced oral and written communication skills
- Insurance policy coverage knowledge
- Casualty and property loss
Certification
- Property and Casualty Adjuster license.
- Active Licensed Georgia Adjuster.
Personal Information
Title: Bodily Injury Claims Adjuster
Awards
GEICO Chairman's Club
Additional Information
Currently handling represented and unrepresented bodily injury claims for Georgia, South Carolina, Mississippi, and Arkansas. I have consistently stayed the number one adjuster for my region.
Timeline
Telephone Claims Adjuster II (Bodily Injury)
GEICO
05.2018 - Current
Telephone Claims Adjuster I
GEICO
10.2017 - 05.2018
Claims Service Representative
GEICO
10.2016 - 10.2017
Emergency Road Service Representative/ Glass Claims Representative
GEICO
02.2016 - 10.2016
Server/Hostess
Carlyle Place Retirement Home
05.2011 - 02.2016
Associate In Science (A.S.) in Business Management -
Georgia Military College
High School Diploma -
Howard High School
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