Cheyenne N Collins

- Greet customers and answer any questions about the store's products and services.
- Verify that customers are of legal age to purchase alcohol or tobacco products.
- Operate the cash register efficiently and accurately, and process payments by cash, check, credit card, gift card, or automatic debit.
Count money in the cash drawer at the beginning of each shift to ensure that the amounts are correct and that there is sufficient change.
- Issue receipts, refunds, credits, or changes due to customers.
- Stock shelves with merchandise when needed.
- Answer customer inquiries regarding store policies and procedures.
- Process returns and exchanges of merchandise following store policies.
- Balance daily transactions on a computerized point-of-sale system.
- Conduct price checks for special orders or discounts as customers request.
- Assist customers over the phone regarding store operations, product information, and order placement.
- Maintain the cleanliness of the checkout area, including countertops, registers, windowsills, and floors.
- Ensure compliance with all safety regulations within the store environment.
- Provide excellent customer service while promoting loyalty programs to increase sales potential.
- Organize promotional displays or arrange merchandise on counters or tables to promote sales.
- Reconcile transactions at the end of the shift using appropriate forms and reports to verify the accuracy of transactions.
- Could you identify discrepancies between actual count and register balance and make corrections accordingly?
- Keep records of purchases; maintain an orderly appearance of the checkout area; restock supplies as needed.
- Adhere to loss prevention policies such as monitoring suspicious activity to prevent shoplifting.
- Follow company security procedures for handling large sums of money.
- Perform other duties as assigned by management.
- Operate the cash register or POS system to receive payment by cash, check, and credit card.

- Greeted guests upon arrival and escorted them to their tables.
- Supervised a team of hostesses, ensuring that all duties were completed promptly.
- Assisted with seating arrangements for large groups and special occasions.
- Provided excellent customer service to ensure guest satisfaction.
- Maintained accurate records of reservations and wait times.
- Trained new staff on proper hosting procedures and policies.
- Please make sure that the dining room was always clean, organized, and presentable.
- Collaborated with other departments to coordinate events or services as needed.
- Communicated effectively with restaurant managers regarding customer complaints or requests.
- Anticipated potential problems and took appropriate action to prevent them from occurring.
- Monitored guests' needs throughout their stay and responded quickly to any issues or concerns that arose.
- Performed administrative tasks such as taking phone calls, managing emails, and scheduling shifts.
- Developed creative strategies to increase customer loyalty through rewards programs.
- Managed financial transactions, including payments, refunds, and discounts.
- Resolved conflicts between customers in an efficient and professional manner.
- Adhered strictly to health codes by ensuring that all food preparation areas were clean at all times.
- Served as the primary contact for vendors providing supplies or services for the restaurant.
- Actively sought feedback from customers about their experiences to improve operations.
- Analyzed data related to sales performance to identify opportunities for improvement.
- Maintained an inventory of supplies necessary for hosting duties, such as menus, tablecloths, and silverware.
- Created daily reports summarizing customer trends and recommendations for management review.
- Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
- Handled guest complaints and promoted positive dining experiences for restaurant customers by maintaining a pleasant attitude in situations.
- Managed guest expectations by relaying information regarding hours, wait times, and specials.
- Planned and executed parties for large volumes of guests, coordinating custom menus and preparing elaborate tables.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Accommodated guests with children and special needs to promote a comfortable dining experience.
- Calculated charges, issued table checks, and collected payments from customers.

- Greeting guests as they arrive and providing them with menus.
- Answering customer inquiries about the menu, restaurant services and special promotions.
- Taking reservations over the phone and in person.
- Providing customers with accurate wait times and monitoring the waiting list.
- Assisting servers in seating guests by escorting them to their tables.
- Managing the dining room layout to maximize staff efficiency.
- Maintaining cleanliness of the lobby area, including wiping down tables and chairs.
- Ensuring compliance with health and safety regulations within the restaurant.
- Serving as the point of contact for resolving guest complaints or special requests.
- Performing light administrative duties such as filing documents and taking messages.
- Processing payments from customers using a POS system.
- Managing incoming calls during busy shifts.
- Inspecting dining areas for any damages or defects.
- Checking identification for guests who appear under age 21.
- Providing excellent customer service by anticipating customer needs.
- Resolving conflicts between customers when necessary.
- Enforcing all alcohol laws strictly while serving alcoholic beverages.
- Balancing cash drawers at the end of each shift.
- Assisting other departments when needed such as bussing tables or delivering food orders.
- Contributing to team efforts by accomplishing related tasks as needed.

As a host or hostess, your duties also include:

- Greeting guests and gathering information to seat groups or place them on the waitlist.
- Answering the phone to provide dining information and take reservations.
- Scheduling reservations and notifying servers and managers of large groups to prepare seating in advance.
- Collaborating with front-of-house staff to move tables and adjust seating to accommodate customers.
- Resolving customer service and food-related issues to maintain guest satisfaction.
- Notifying servers after seating parties in their section to facilitate prompt service.
- Accommodating guests with children and special needs to promote a comfortable dining experience.
- Offering seating and other special accommodations to customers according to their preferences and dining area volume.
- Performing walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Cleaning and restocking counter areas, replenishing cash drawers, and checking server supplies to facilitate operations.
- Managing daily card and cash transactions, maintaining payment records and investigating discrepancies.
- Supporting serving staff, food runners, and bussers to keep the dining room presentable and ready for guests.
- Responding appropriately to customer complaints and bringing major issues to the attention of the manager on duty.
- Answering phone inquiries to schedule and confirm reservations, record takeout orders, and respond to service questions.
- Greeting customers, answering questions, and recommending specials to increase profits.
- Greeting incoming guests, escorting them to their assigned dining area, and presenting menus.
- Building positive relationships with other front-of-house and kitchen staff.
- Monitoring the dining area to assess server capacity and estimate wait times.
- Escorting guests to the seating area, providing menus, and highlighting daily specials.
- Staying attentive to server availability and table turnover to quickly seat guests.
- Managing guest expectations by relaying information regarding hours, wait times, and specials.
- Communicating with servers about new tables, changes in food availability, and customer comments.
- Answering phones promptly to record and confirm reservations.
- Helping the restaurant staff set up small and large events to coordinate smooth execution.
- Checking the dining and serving areas to verify proper cleanliness and readiness for guests.
- Delivering outstanding service and support from the initial interaction to final departure, maintaining loyal clientele.
- Arranging place settings with clean tablecloths, napkins, and tableware to prepare for incoming guests.
- Tracking seated guests and available seating using computer-based and mobile reservation software.
- Performing regular restroom checks to restock supplies and handle minor cleaning.
- Collecting reservation information and communicating updates to guests via mobile device or in person.
- Developing long-term relationships with customers to increase opportunities for repeat business.
- Completing closing duties by emptying trash, safeguarding alcohol, and polishing silverware.
- Taking beverage orders and serving drinks during peak meal times.
- Utilizing the POS system to total meal costs and add taxes for final bill calculation.
- Explaining QR code scanning for electronic menu access.
- Speaking with patrons to make conversation, answer questions, or respond to complaints.
- Assisting staff by serving food and beverages or bussing tables.
- Inspecting dining and serving areas for cleanliness and proper setup.
- Stocking server areas with supplies before, during, and after shifts.
- Maintaining contact with kitchen and serving staff to properly handle dining details and address concerns.
- Taking reservations from patrons by phone.