Cheyenne Register
Gordon,GA
Summary
Experienced customer service professional with 9+ years of serving and assisting customers. A natural problem solver and adept at connecting with people. Native French speaker with fluency in English and basic knowledge of Spanish and American Sign Language. Developed competitive mindset and exceptional team building and communication skills as the youngest of 9 siblings.
Overview
8
8
years of professional experience
Work History
Key Holder
Dollar General
04.2024 - 06.2024
- Provided positive first impressions to welcome existing, new, and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to
ERS associate
GEICO
01.2021 - 05.2021
- Answer calls for a long period of time, Descalate situations with customer to help them feel heard and understood, Send quick and reliable roadside help to I'm need customer, Keep all information condential
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Assistant Manager
Circle K
03.2019 - 09.2019
- Oversight of all banking, inventory and control of food and beverage requirements including alcohol, sanitation and safeserve certications
- Provided good customer service to clients coming in and making sure they left with a smile and satisfied
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Front Desk Clerk
Holiday Inn
07.2018 - 04.2019
- Kept lobby and rooms clean and organized, keeping refreshments and coffee area stocked and sanitized
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Busser
Phil’s 41
08.2016 - 09.2018
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.Trained new staff in bussing and cleaning procedures.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests. Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
Education
High School Diploma -
Charlotte High School
Punta Gorda, FL05.2017
Business Management
Florida Southwestern College
Fort Myers, FLSkills
- Scheduling
- Call Management
- Paperwork Processing
- Complaint resolution
- Verbal and written communication
- Guest experiences
- Food safety measures
- Customer interaction
- Operational standards
- Menu Memorization
- Customer Service
- Payment Processing
- Quality Assurance
- Reading Comprehension
- Cultural Awareness
Additional Education
- 08/2013, 04/2017, General Information
- 08/2017, 04/2019, Some college, Business degree pursuing
Languages
French
Native or Bilingual
Spanish
Limited Working
English
Native or Bilingual
Timeline
Key Holder
Dollar General
04.2024 - 06.2024
ERS associate
GEICO
01.2021 - 05.2021
Assistant Manager
Circle K
03.2019 - 09.2019
Front Desk Clerk
Holiday Inn
07.2018 - 04.2019
Busser
Phil’s 41
08.2016 - 09.2018
High School Diploma -
Charlotte High School
Business Management
Florida Southwestern College