Cheyla Rubido
Miami Beach,FL
Summary
Proven leader and skilled in money handling and customer relations, I boosted customer satisfaction and financial accuracy at Big Daddy’s Wine and Liquor. By fostering team motivation and employing effective sales strategies, I drove repeat business and enhanced operational efficiency. My approach combines staff training with a focus on service excellence, contributing to significant company success.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Big Daddy’s Wine and Liquor
09.2019 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Cashier
Publix Super Market at Dunwoody Hall Shopping Center
11.2018 - 10.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
Cuba - Cuba
Cuba
Cuba06.2015
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Task Delegation
- Employee Scheduling
- Sales Strategies
Languages
Spanish and English
Full Professional
Timeline
Assistant Manager
Big Daddy’s Wine and Liquor
09.2019 - Current
Cashier
Publix Super Market at Dunwoody Hall Shopping Center
11.2018 - 10.2020
Cuba - Cuba
Cuba
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