Cheyla Rupert
Spokane,WA
Summary
Entry to Moderate Level positions
Professional in coffee industry, bringing strong commitment to quality and customer satisfaction. Known for efficiently preparing and serving variety of coffee drinks, ensuring each cup meets high standards. Focused on teamwork and reliable in adapting to changing customer needs. Skills include latte art, cash handling, and customer engagement.
Overview
9
9
years of professional experience
Work History
General Manager
The Human Bean
04.2024 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed diverse team of 25 professionals, fostering positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Bartender
Longhorn Barbeque
01.2017 - 06.2024
- Bartending, Serving, Hosting, take out specialist, food running
- Effectively greeting customers and creating a warm welcoming environment
- Food handlers permit, MAST 13 permit
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Dealer Registration
DAA Northwest
01.2019 - 03.2024
- Organizing
- Sorting
- Scans titles
- Takes payment
- Inventory and stocking
- Excellent customer service skills
- Determined
- Works well under pressure
- Adaptable
- Answer phones and knows how to operate switchboard
- Mailing
Server Assistant
Red Lobster
12.2016 - 01.2018
- Cashier
- Cleaning and busing tables
- Greeting and seating customers
- Dish washing
- Salad/dessert preparation
- Runs hot food
- Answers phone
Barista
Bigelow Gulp Espresso
12.2015 - 12.2016
- Barista
- Food inventory
- Organizing products
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Education
High School Diploma -
John R. Rogers High School
Spokane, WA06.2016
Skills
- Punctual
- Food handler permit/MAST 13 permit
- Leadership
- Excellent customer service skills
- Determined
- Quick learn
- Works well under pressure
- Adaptable
- Good with money
- Operations management
Timeline
General Manager
The Human Bean
04.2024 - Current
Dealer Registration
DAA Northwest
01.2019 - 03.2024
Bartender
Longhorn Barbeque
01.2017 - 06.2024
Server Assistant
Red Lobster
12.2016 - 01.2018
Barista
Bigelow Gulp Espresso
12.2015 - 12.2016
High School Diploma -
John R. Rogers High School
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