Cheylin Argueta
West Babylon,NY
Summary
Dynamic professional with a proven track record in customer service and conflict resolution, notably at Guaranteed Home Improvement. Skilled in Microsoft Excel and adept at transforming customer complaints into loyalty through active listening and critical thinking. Achieved significant improvements in customer satisfaction and repeat business without relying on numerical data.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Guaranteed Home Improvement
08.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing and support policies and procedures.
Store Associate
Panera Bread
01.2023 - 08.2023
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Supported store management in maintaining visual merchandising standards through regular upkeep of displays and signage.
- Maintained tidy and organized store to comply with cleanliness standards.
- Helped maintain optimal stock levels through consistent communication with management about inventory needs and discrepancies leading to fewer out-of-stock situations.
Cashier
Plainview Diner
07.2021 - 12.2021
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Used POS system to enter orders, process payments and issue receipts.
- Set up new sales displays each week with fresh merchandise.
Host
My Grandmother’s Kitchen
04.2021 - 06.2021
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Education
High School Diploma -
Plainview Old Bethpage JFK High School
Plainview, NY06-2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Scheduling
- Microsoft outlook
- Appointment scheduling
- Microsoft PowerPoint
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Guaranteed Home Improvement
08.2023 - Current
Store Associate
Panera Bread
01.2023 - 08.2023
Cashier
Plainview Diner
07.2021 - 12.2021
Host
My Grandmother’s Kitchen
04.2021 - 06.2021
High School Diploma -
Plainview Old Bethpage JFK High School
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