Cheylo Wilcock
Henderson,NV
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
5
5
years of professional experience
Work History
Client Coordinator
Ideal Image Medical Spa
01.2023 - Current
- Managed calendars and scheduled appointments for physicians and medical staff, optimizing their time management and facilitating seamless workflow
- Handled patient-related administrative tasks, including maintaining accurate records, processing forms, and ensuring compliance with privacy regulations such as HIPAA
- Assisted with billing and invoicing processes
- Contributed to special projects and initiatives aimed at improving office efficiency and workflow, implementing innovative solutions to enhance productivity
- Demonstrated proficiency in utilizing Word and Excel to streamline administrative tasks and optimize data management.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Administrative Coordinator
Global Logistics Services
08.2022 - 12.2022
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Assisted management with special projects to complete all tasks by deadlines.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Yard Worker
CHRISTENSEN LANDSCAPE SERVICES
03.2022 - 06.2022
- s.
- Maintained grounds by trimming, weeding, and general clean-up.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Prepared soil for planting and sowing.
- Applied fertilizers and pesticides to outdoor areas according to safety standards.
- Coordinated with other landscaping professionals to improve outdoor areas.
- Assisted with irrigation system maintenance and repair.
Medical Assistant
Florida Institute for Reproductive Medicine
04.2021 - 11.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Verified patient insurance coverage and collected required co-payments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
Hospital Corpsman
United States Navy
01.2019 - 04.2021
- Updated medical records in EMR system and double-checked data for accuracy.
- Administered medications through injections and IVs in compliance with physician orders.
- Provided emergency medical care and conducted physical exams and interviews to gain medical history and relevant health data.
- Provided leadership, delegation, and exceptional medical service in high-pressure situations.
- Supported medical staff in providing patient care in high-demand hospital environment.
- Assisted in medical examinations, treatments and procedures for diverse conditions and patient populations.
- Monitored vital signs and documented temperature, pulse and blood pressure to assess patient condition.
- Helped with preparation of medical equipment and supplies for use in hospital procedures.
- Performed basic laboratory tests and collected specimens for further analysis.
- Educated patients and families about health conditions and treatments.
- Contributed to medical evacuations and transport of patients to other medical facilities.
- Provided emotional support to patients and their families.
- Followed all safety protocols and took necessary precautions while providing care.
- Conducted patient intake and triage procedures.
- Assessed nature and extent of illness or injury to establish and prioritize medical procedures.
Education
Associate of Science - Business Management
Post University
12.2023
High School Diploma -
Sr. High School
05.2017
Skills
- Proficient in SalesForce, Outlook, and Word
- Administrative Support
- Client Scheduling
- Clerical Support
- Client Satisfaction
- Client Meetings
- Phone Inquiries
- Customer Inquiries
- Client Coordination
- Types 45 WPM
- Greeting Visitors
- Procedures Scheduling
- HIPAA Regulations
- Billing Procedures
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Client Coordinator
Ideal Image Medical Spa
01.2023 - Current
Administrative Coordinator
Global Logistics Services
08.2022 - 12.2022
Yard Worker
CHRISTENSEN LANDSCAPE SERVICES
03.2022 - 06.2022
Medical Assistant
Florida Institute for Reproductive Medicine
04.2021 - 11.2021
Hospital Corpsman
United States Navy
01.2019 - 04.2021
Associate of Science - Business Management
Post University
High School Diploma -
Sr. High School
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