Cheynise Miller

• Delivered extensive support for healthcare claims, billing inquiries, and medical authorizations, achieving consistently high levels of customer satisfaction through effective communication and resolution skills.
• Cultivated productive relationships with healthcare providers, addressing concerns through proactive office visits and telephonic communication.
• Contributed to process improvements by refining customer service procedures, increasing team efficiency, and enhancing the overall customer experience.

Key Achievement: Streamlined billing inquiry process, reducing average resolution time by 15%, leading to improved customer satisfaction scores.

• Ensured comprehensive premises safety by monitoring surveillance equipment and executing security protocols, maintaining a secure environment for personnel and assets.
• Facilitated secure access by verifying visitor identities and managing necessary documentation with professionalism.
• Conducted routine patrols and maintained accurate records of daily operations, contributing to a safe and secure workplace.

Key Achievement: Recognized for reducing unauthorized access incidents by 20% through diligent verification and access control measures.

• Addressed and resolved customer inquiries and concerns in a high-volume, fast-paced environment, ensuring customer satisfaction through effective problem resolution.
• Managed multiple tasks simultaneously, including reviewing customer accounts for accuracy and integrity of information.
• Worked closely with team members to maintain high service levels and meet demanding performance metrics.

Key Achievement: Increased first-call resolution rate by 12%, improving overall customer satisfaction and reducing repeat inquiries.