Cheyonne Winters
Hubbard,MD
Summary
Patient Services Specialist with exceptional communication skills offering patient-centric approach to comprehensive administrative support in healthcare clinics and facilities. Demonstrated to deliver outstanding customer service and leverage technology to manage patient scheduling and registration processes to facilitate patient care. Skilled in fostering positive patient experiences while maintaining cost-efficiency and compliance.
Overview
7
7
years of professional experience
Work History
Patient Services Coordinator
TriCities Hospital
04.2022 - Current
- Schedule patient appointments
- Completed registration quickly and cordially for all new patients
- Provided administrative support for three physicians
- Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information
- Confirmed patient information, collected copays and verified insurance
- Directed patient flow during practice hours, minimizing patient wait time
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
- Administered billing functions to maintain profitability and meet compliance, quality and productivity standards.
Patient Service Specialist
University Health
03.2019 - 04.2022
- Coordinated patient appointments, ensuring efficient scheduling and minimizing wait times.
- Managed patient inquiries and concerns, providing timely and accurate information.
- Collaborated with healthcare providers to optimize patient care plans.
- Maintained electronic health records (EHR) and ensured data accuracy.
- Processed insurance claims and assisted patients with billing inquiries.
- Conducted patient intake interviews and collected necessary information.
Front Office Manager
Good Hope Family Dental
06.2017 - 03.2019
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
- Executed operational standards flawlessly in full compliance with established policies, procedures and government regulations.
Skills
- Team player
- Conflict resolution
- Safety-oriented
- Self motivated
- Compassionate
- Skilled multi-tasker
- Strong customer service skills
- Adaptable
- Organized
- Fast learner
Timeline
Patient Services Coordinator
TriCities Hospital
04.2022 - Current
Patient Service Specialist
University Health
03.2019 - 04.2022
Front Office Manager
Good Hope Family Dental
06.2017 - 03.2019
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