Summary
Overview
Work History
Education
Skills
Affiliations
Contact Information
References
Timeline
Generic
Cheryl Fleurent

Cheryl Fleurent

Fairhaven,Massachusetts

Summary

Motivated business professional bringing 20 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.

Overview

34
34
years of professional experience

Work History

Owner

Quality Home Heating Inc
12.2003 - 01.2024
  • Family business that began in 1985 by my father
  • Implement contract "Joe for Oil" (non-profit organization) for low-income households to provide fuel assistance and service
  • Customer base is > 1500 customer serviced annually
  • AP/AR
  • Prepare all tax documents and financial statements for accountant
  • Payroll
  • Maintain employee records
  • Proficiency in Quick Books, Microsoft Word, Excel
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed day-to-day business operations.
  • Evaluated suppliers to maintain cost controls and improve operations.

H.R. Generalist / Assistant Controller

TRIAD OB GYN PC
01.1998 - 09.2012
  • Direct financial management functions
  • Provision of monthly, quarterly and year-end financial statements
  • Provide all general accounting functions including AR/AP
  • HR Department Setup
  • Employee Relations
  • Training & Development / Orientation
  • HR Policy and Procedures
  • Performance Management
  • Benefits Coordinator
  • Alternate Dispute Resolution

Practice Manager / HR Generalist / Assistant Controller

TRIAD OB GYN, PC
01.1990 - 09.2012
  • Spearheaded initiatives aimed at improving community relations, including hosting events such as health fairs or seminars on relevant topics in healthcare management.
  • Created and implemented organizational policies and procedures.
  • Trained interns and newly hired team members on office procedures and computer system.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Consulted with healthcare professionals on business decisions.
  • Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
  • Boosted staff morale by offering constructive feedback and specific direction.
  • Implemented new electronic health record system, leading to increased efficiency in patient data management.
  • Improved practice revenue through effective financial management and strategic cost reductions.
  • Developed policies and procedures for effective practice management.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Negotiated contracts with vendors, securing favorable terms for the practice while maintaining quality service levels.
  • Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
  • Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
  • Supervised team of 10 office personnel.
  • Established policies regarding patient privacy rights; safeguarding all confidential information.
  • Ordered all office supplies and kept check on inventory levels.
  • Coordinated with insurance providers to streamline the billing process and minimize any delays in reimbursement.
  • Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
  • Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
  • Oversaw accounting, budgeting, and financial reporting.
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage.
  • Successfully negotiated client contract renewals to create increased revenue.
  • Developed close working relationships with front office and back office staff.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Skilled at working independently and collaboratively in a team environment.
  • Administered payroll accurately, ensuring timely payment processing while minimizing errors in calculations or deductions.
  • Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
  • Managed payroll processing and benefits to compensate employees for service rendered.
  • Advocated for staff members, helping to identify and resolve conflicts.

Medical Secretary & Receptionist

TRIAD OBSTETRICS AND GYNECOLOGY, P'C'
01.1990 - 01.1998
  • Medical Secretary / Receptionist for a single physician
  • In 1993, the practice grew to include 2 physicians and 3 Certified Nurse Midwives
  • Instrumental in achieving this growth by providing outstanding patient relations
  • Commitment to longevity and the ability to multi-task
  • Maintain patient medical records
  • Answer multi-line phone
  • Schedule all appointments for all providers
  • Designed, organized, and implemented Pap log still in use today
  • Process and log insurance referrals
  • Enhanced office productivity by handling high volume of callers per day.
  • Conducted patient intake interviews, recording and documenting relevant information.
  • Maintained office supplies inventory by checking stock, anticipating department needs, and placing and expediting orders.
  • Expedited prescription refills for patients using electronic prescriptions systems while adhering to applicable regulations.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Assisted with medical coding and billing tasks.
  • Streamlined office communications by promptly answering phone calls, routing messages, and providing accurate information to patients.

Education

No Degree - Medical Business Management

Fisher Jr College
North Dartmouth, MA

Skills

  • Resource Allocation
  • Attention to Detail
  • Strategic Decision-Making
  • Customer Service Management
  • Staff hiring
  • Revenue Generation
  • Accounting management
  • Business Forecasting
  • Cost Control and Budgeting
  • Human Resources
  • Performance Evaluations

Affiliations

  • 03/2007, Present, Commonwealth of Massachusetts Notary
  • 12/2006-12/2012, Who's Who in America's Office Managers
  • 07/2016, 07/2023, Cambridge Associates of Small Business Orarnels

Contact Information

508-991-0503 or  cece2711@gmail.com

References

  • Lisa LaForce Blakely
  • Natalie Bariteau
  • Gayle CrattY

Timeline

Owner

Quality Home Heating Inc
12.2003 - 01.2024

H.R. Generalist / Assistant Controller

TRIAD OB GYN PC
01.1998 - 09.2012

Practice Manager / HR Generalist / Assistant Controller

TRIAD OB GYN, PC
01.1990 - 09.2012

Medical Secretary & Receptionist

TRIAD OBSTETRICS AND GYNECOLOGY, P'C'
01.1990 - 01.1998

No Degree - Medical Business Management

Fisher Jr College

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